APIANT.aiConnect Freshdesk to any API
Freshdesk is a cloud-based customer support and helpdesk platform. Manage tickets, contacts, companies, agents, and conversations.
What your agent can do with Freshdesk
Triggers and actions 3 triggers · 21 actions
- TriggerNew Company
Triggers when a new company is created.
- TriggerNew Contact
Triggers when a new contact is created.
- TriggerNew Ticket
Triggers when a new ticket is created.
- ActionAdd Note to Ticket
Adds a private or public note to a ticket.
- ActionCreate Company
Creates a new company.
- ActionCreate Contact
Creates a new contact.
- ActionCreate Ticket
Creates a new ticket in Freshdesk.
- ActionDelete Contact
Deletes a contact by ID.
- ActionDelete Ticket
Deletes a ticket by ID.
- ActionGet Agent
Retrieves an agent by ID.
- ActionGet Company
Retrieves a company by ID.
- ActionGet Contact
Retrieves a contact by ID.
- ActionGet Ticket
Retrieves a single ticket by ID.
- ActionList Agents
Lists all agents.
- ActionList Companies
Lists companies.
- ActionList Contacts
Lists contacts.
- ActionList Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- ActionList Tickets
Lists tickets, most recently updated first.
- ActionReply to Ticket
Adds a public reply to a ticket conversation.
- ActionSearch Contacts
Searches contacts using a Freshdesk query string.
- ActionSearch Tickets
Searches tickets using a Freshdesk query string.
- ActionUpdate Company
Updates a company by ID.
- ActionUpdate Contact
Updates a contact by ID.
- ActionUpdate Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Not listed?
Need a trigger or action that is not here?
Ask your agent. Describe what you need in plain language and it reads the Freshdesk API documentation, builds the operation at whatever depth the API allows, tests every branch and ships it. The list above is what exists today, not the limit.