Integration
Connect Freshdesk and MySQL
When New Company fires in Freshdesk, your agent runs Add Row in MySQL, or New or Updated Row in MySQL to Create Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and MySQL to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Freshdesk holds the tickets and contacts your agents work in, while MySQL holds the account, order and billing rows behind them. Connecting the two lets a new ticket pull the requester's account details out of MySQL, and lets a changed row in MySQL open or update the right Freshdesk ticket. The agent builds each scenario, tests every scenario and keeps it running.
Example flows
What Freshdesk and MySQL can do together
From Freshdesk to MySQL
When New Company in Freshdesk
then Add Row in MySQL
From MySQL to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and MySQL
Triggers and actions 7 triggers ยท 27 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New or Updated Row
Triggers when a new row is added or modified.
- New or Updated Row (Custom Query)
Fires for each new or changed row returned by a SELECT statement you write against the connected MySQL database.
- New Row
Triggers when you add a new row.
- New Table
Fires when a new table appears in the connected MySQL database.
- Add Row
Adds a new row.
- Delete Row
Delete the rows in a table whose chosen column equals a value.
- Find Row
Finds a row in a table via a lookup column.
- Find Rows via Custom Query
Run an author-written SELECT against the connected MySQL database and return every row it produced. Mirrors PostgreSQL 715ae2ac, SQL Server 8e0bbb5d and Oracle 2c308e4d; MySQL placeholder style is ?.
- Find Row via Custom Query
Runs a SELECT statement you write against the connected MySQL database and returns the first row it matches.
- Update Row
Updates an existing row.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and MySQL, answered
Can a ticket be enriched with data from our own database?
Yes. On a New Ticket in Freshdesk the agent can run a SELECT against MySQL with Find Row via Custom Query on the requester's email, then use Update Ticket or Add Note to Ticket to put what came back in front of the agent handling it.
What happens if the database row has no matching record in Freshdesk?
The agent writes the condition into the scenario, so a step only runs when the lookup returns a row. If nothing matches, it can instead use Create Ticket or Create Contact in Freshdesk rather than updating something that is not there.
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MySQL when something happens in Freshdesk?
Any of MySQL's 6 actions, including Add Row, Find Row via Custom Query, Update Row and Find Row. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MySQL to Freshdesk?
Yes. When something happens in MySQL, your agent can act in Freshdesk too. This page covers both directions: MySQL's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or MySQL?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and MySQL without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.