Integration
Connect Airbrake and Freshdesk
When New error fires in Airbrake, your agent runs Search Tickets in Freshdesk, or New Company in Freshdesk to Record deploy in Airbrake. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Airbrake and Freshdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Connecting Freshdesk and Airbrake puts crash detail next to customer tickets. A new error in Airbrake can open a Freshdesk ticket with the error group details, and a support ticket about a bug can be filed back to Airbrake as a notice so engineering sees it. Recent deploys and error groups can be pulled in as notes on the ticket.
Example flows
What Airbrake and Freshdesk can do together
From Airbrake to Freshdesk
When New error in Airbrake
then Search Tickets in Freshdesk
From Freshdesk to Airbrake
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Airbrake and Freshdesk
Triggers and actions 4 triggers · 35 actions
- New error
Triggered when any new error is reported.
- Create notice
Submit a new error notice to Airbrake — report an error from an automation.
- Delete error group
Delete/resolve an Airbrake error group by id.
- Get error group
Fetch details for a single error group.
- Get project
Fetch details for a single project by ID.
- List activities
List the audit-log activities for an Airbrake project — deploys, mutes, resolves, etc.
- List deploys
List recorded deploys for an Airbrake project.
- List error groups
List error groups (aggregated errors) for a project.
- List notices
List individual notices (occurrences) for an error group.
- List projects
List all projects accessible to the authenticated user key.
- List source maps
List the uploaded source maps for an Airbrake project.
- Mute error group
Mute an error group so it no longer triggers notifications.
- Record deploy
Record a new deployment for a project (environment, revision, version, etc.).
- Show deploy
Retrieve a single Airbrake deploy by id.
- Unmute error group
Unmute a previously muted error group to re-enable notifications.
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Airbrake and Freshdesk, answered
Can a support agent see which deploy caused the error on the ticket?
Yes. When a new error is reported in Airbrake, the agent can list deploys for that project and add a note to the Freshdesk ticket with the most recent deploy details, so the agent reading the ticket has that context.
What happens when a Freshdesk ticket describes a bug we have not recorded yet?
A new ticket in Freshdesk can create a notice in Airbrake with the ticket subject and description, so the error shows up alongside the rest. You can limit this to tickets that match a condition, such as a bug type or tag.
What can start an automation from Airbrake?
Any of Airbrake's 1 trigger in the catalog, including New error. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshdesk when something happens in Airbrake?
Any of Freshdesk's 21 actions, including Search Tickets, Update Ticket, Create Company and Create Contact. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshdesk to Airbrake?
Yes. When something happens in Freshdesk, your agent can act in Airbrake too. This page covers both directions: Freshdesk's triggers and Airbrake's actions are listed here as well.
Do I have to build a connector for Airbrake or Freshdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Airbrake and Freshdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.