Integration
Connect Freshdesk and Mailchimp
When New Contact fires in Freshdesk, your agent runs Add Member Event in Mailchimp, or Campaign Sent (instant) in Mailchimp to Create Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Mailchimp to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)If your marketing lives in Mailchimp and your support queue lives in Freshdesk, joining them keeps subscriber records and helpdesk contacts talking to each other. New Freshdesk contacts can land in the right Mailchimp audience, and bounced or changed email addresses in Mailchimp can raise a ticket or correct the contact record in Freshdesk.
Example flows
What Freshdesk and Mailchimp can do together
From Freshdesk to Mailchimp
When New Contact in Freshdesk
then Add Member Event in Mailchimp
From Mailchimp to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Mailchimp
Triggers and actions 8 triggers · 185 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Campaign Sent (instant)
Fires instantly when a campaign finishes sending.
- Member Cleaned (instant)
Fires instantly when a member's email is marked cleaned (bounced or invalid).
- Member Email Changed (instant)
Fires instantly when a member's email address changes.
- Member Profile Updated (instant)
Fires instantly when a member's profile fields are updated.
- New list
Triggers when a new audience (list) is created. Polling; deduped by list id.
- Add Campaign Feedback
Add a feedback comment to a campaign.
- Add Cart Line Item
Add a line item to a cart.
- Add File
Upload a new file to the File Manager.
- Add Interest in Category
Add a new interest to an interest category.
- Add Member Event
Record a custom event against a member.
- Add Member Note
Add a note to a member.
- Add Member to Segment
Add a single member to a static segment.
- Add Order Line Item
Add a line item to an order.
- Add or Update Customer
Create a customer or update it if one with the same ID already exists.
- Add or update member
Adds or updates a member in the specified audience. Upserts by email; sets status (subscribed by default).
- Add or Update Order
Create an order or update it if one with the same ID already exists.
- Add or Update Product Variant
Create a product variant or update it if one with the same ID already exists.
- Add Product Image
Add a new image to a product.
- Add Product Variant
Add a new variant to a product.
- Add tag to member
Adds a tag to the specified member in the specified audience. Creates the tag if it does not exist.
- Archive Audience Member
Archive a member, removing them from the audience while retaining history.
- Archive Classic Automation
Archive a classic Automation workflow.
- Batch Add or Remove Segment Members
Add or remove a batch of members from a static segment in one call.
- Batch Subscribe or Unsubscribe Audience Members
Subscribe or unsubscribe a batch of members on an audience in one call.
- Create audience
Creates a new audience (list).
- Create Campaign
Create a new campaign.
- Create Cart
Create a new shopping cart for a store.
- Create Classic Automation
Start a new classic Automation workflow.
- Create Customer
Create a new customer for a store.
- Create Interest Category
Create a new interest category (group) on an audience.
- Create Landing Page
Creates a landing page in Mailchimp from a landing-page template, tied to an audience. Note: if the template type and template id disagree, Mailchimp reports an error but still leaves a stray draft landing page behind.
- Create merge field
Creates a new merge field for the specified audience.
- Create Order
Create a new order for a store.
- Create or Update Product
Create a product or update it if one with the same ID already exists.
- Create Product
Create a new product in a store's catalog.
- Create Promo Code
Create a new promo code under a promo rule.
- Create Promo Rule
Create a new promo rule for a store.
- Create Segment by Conditions
Create a dynamic segment on an audience defined by match conditions.
- Create static segment for audience
Creates a new static segment (tag-like) for the specified audience.
- Create Store
Connect a new e-commerce store.
- Create Template
Create a new template.
- Delete Audience
Delete an audience.
- Delete Campaign
Delete a campaign.
- Delete Cart
Delete a cart.
- Delete Cart Line Item
Delete a line item from a cart.
- Delete Customer
Delete a customer from a store.
- Delete File
Delete a stored file from the File Manager.
- Delete Interest
Delete an interest from a category.
- Delete Interest Category
Delete an interest category from an audience.
- Delete Landing Page
Delete a landing page.
- Delete Member Note
Delete a note from a member.
- Delete Merge Field
Delete a merge field from an audience.
- Delete Order
Delete an order from a store.
- Delete Order Line Item
Delete a line item from an order.
- Delete Product
Delete a product from a store's catalog.
- Delete Product Image
Delete an image from a product.
- Delete Product Variant
Delete a variant from a product.
- Delete Promo Code
Delete a promo code.
- Delete Promo Rule
Delete a promo rule from a store.
- Delete Segment
Delete a segment from an audience.
- Delete Store
Delete a store.
- Delete Template
Delete a template.
- Get Audience
Retrieve details about a single audience by ID.
- Get Audience Member
Retrieve details about a single audience member.
- Get audiences
Returns all audiences (lists) with id and name.
- Get Automation Email
Retrieve details about a single Automation workflow email.
- Get Campaign
Retrieve settings and info for a single campaign.
- Get Campaign Advice
Retrieve advice and feedback tips for a sent campaign.
- Get Campaign Content
Retrieve the HTML and plain-text content of a campaign.
- Get Campaign Domain Performance
Retrieve delivery and engagement stats broken down by recipient email domain.
- Get Campaign Report
Retrieve the performance report for a single campaign.
- Get Campaign Send Checklist
Retrieve the pre-send readiness checklist for a campaign.
- Get Cart
Retrieve details about a single cart.
- Get Classic Automation
Retrieve details about a single classic Automation workflow.
- Get Customer
Retrieve details about a single customer.
- Get File
Retrieve details about a single stored file.
- Get Interest Category
Retrieve details about a single interest category.
- Get interest groups for audience
Returns the interest categories (groups) and their interests for the specified audience.
- Get Landing Page
Retrieve details about a single landing page.
- Get Landing Page Content
Retrieve the HTML content of a landing page.
- Get Landing Page Report
Retrieve the performance report for a single landing page.
- Get Member Activity Feed
Retrieve the recent activity feed for a member (opens, clicks, purchases, and more).
- Get members in audience
Returns members in the specified audience, optionally filtered by status.
- Get Merge Field
Retrieve details about a single merge field.
- Get Order
Retrieve details about a single order.
- Get Product
Retrieve details about a single product.
- Get Segment
Retrieve details about a single segment.
- Get segments for audience
Returns the id and name of all segments for the specified audience.
- Get Store
Retrieve details about a single store.
- Get Template
Retrieve details about a single template.
- Get Template Default Content
Retrieve the default content sections of a template.
- List Account Orders
List e-commerce orders across all stores connected to the account.
- List Audience Abuse Reports
List abuse complaint reports for an audience.
- List Audience Growth History
List monthly growth history for an audience.
- List Audience Recent Activity
List the most recent daily activity stats for an audience.
- List Automation Emails
List all emails that belong to a classic Automation workflow.
- List Campaign Click Details
List click activity for the links in a campaign.
- List Campaign Email Activity
List subscriber-level email activity (opens, clicks, bounces) for a campaign.
- List Campaign Feedback
List feedback and comments left on a campaign.
- List Campaign Open Details
List individual open activity for a sent campaign.
- List Campaign Recipients
List the members a campaign was sent to.
- List Campaign Reports
List performance reports for all sent campaigns.
- List Campaigns
List all campaigns in the account.
- List Campaign Unsubscribes
List members who unsubscribed as a result of a campaign.
- List Cart Line Items
List the line items in a cart.
- List Carts
List shopping carts for a store.
- List Classic Automations
List all classic Automation workflows in the account.
- List Conversations
List email conversations from replies to campaigns.
- List Customers
List customers for a store.
- List Files
List files stored in the File Manager.
- List Interests in Category
List the interests within an interest category.
- List Landing Page Reports
List performance reports for all landing pages.
- List Landing Pages
List landing pages in the account.
- List Member Events
List custom events recorded for a member.
- List Member Goal Events
List goal events recorded for a member.
- List Member Notes
List notes recorded on a member.
- List Member Tags
List the tags applied to a member.
- List Merge Fields
List the merge fields defined on an audience.
- List Order Line Items
List the line items on an order.
- List Product Images
List images attached to a product.
- List Products
List products in a store's catalog.
- List Product Variants
List variants of a product.
- List Promo Codes
List promo codes under a promo rule.
- List Promo Rules
List promo rules for a store.
- List Segment Members
List the members belonging to a segment.
- List SMS Campaigns
List SMS campaigns in the account.
- List Store Orders
List orders placed in a store.
- List Stores
List e-commerce stores connected to the account.
- List Subscribers Removed from Automation
List subscribers that were removed from a classic Automation workflow.
- List Survey Reports
List performance reports for all surveys.
- List Surveys
List surveys created for an audience.
- List Templates
List templates in the account.
- Pause RSS Campaign
Pause an RSS-driven campaign.
- Permanently Delete Audience Member
Permanently erase a member's data from an audience (GDPR-style forget).
- Publish Landing Page
Publish a landing page, making it live.
- Remove member from audience
Archives (removes) a member from the specified audience by email.
- Remove Member from Segment
Remove a single member from a static segment.
- Remove tag from member
Removes the specified tag from the specified member in the audience.
- Replicate Campaign
Create a copy of an existing campaign.
- Resend Campaign to Non-Openers
Create a resend of a campaign targeted at people who didn't open it.
- Resume RSS Campaign
Resume a paused RSS-driven campaign.
- Schedule Campaign
Schedule a campaign to send at a future time.
- Search Audience Tags
Search for member tags on an audience by name.
- Search Campaigns
Search across campaigns by content or metadata.
- Search Members
Search for members across audiences by email or name.
- Send Campaign
Send a campaign immediately.
- Send Test Campaign Email
Send a test copy of a campaign to specified recipients.
- Set Campaign Content
Set the HTML and plain-text content of a campaign.
- Unpublish Landing Page
Unpublish a landing page, taking it offline.
- Unschedule Campaign
Cancel a campaign's scheduled send time.
- Unsubscribe member
Sets a member's status to unsubscribed in the specified audience (by email).
- Update Audience
Update settings for an audience.
- Update Automation Email
Update settings for an Automation workflow email.
- Update Campaign Settings
Update settings for an existing campaign.
- Update Cart
Update a cart's details.
- Update Cart Line Item
Update a line item in a cart.
- Update File
Update the name or folder of a stored file.
- Update Interest
Update an interest's name or display order.
- Update Interest Category
Update an interest category's title or display type.
- Update Landing Page
Update a landing page's settings.
- Update Member Note
Update an existing note on a member.
- Update Merge Field
Update a merge field's settings.
- Update Order Line Item
Update a line item on an order.
- Update Product Image
Update a product image's settings.
- Update Promo Code
Update a promo code's settings.
- Update Promo Rule
Update a promo rule's settings.
- Update Segment
Update a segment's name or match conditions.
- Update Store
Update a store's settings.
- Update Template
Update a template's name or content.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshdesk and Mailchimp, answered
Can a Freshdesk ticket show up on the subscriber's history in Mailchimp?
Yes, a new ticket in Freshdesk can record a custom member event or a note against that person in Mailchimp. The agent builds it, tests each scenario with real records and keeps it running.
What happens if the Mailchimp member has no matching Freshdesk contact?
The build searches Freshdesk contacts by email first, and the rest of the steps only run when a contact is found. The agent tests both scenarios, so a missing contact does not leave a half-finished ticket behind.
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Contact, New Ticket and New Company. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mailchimp when something happens in Freshdesk?
Any of Mailchimp's 164 actions, including Add Member Event, Add or update member, Create audience and Create Campaign. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mailchimp to Freshdesk?
Yes. When something happens in Mailchimp, your agent can act in Freshdesk too. This page covers both directions: Mailchimp's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Mailchimp?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Mailchimp without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.