Integration
Connect Freshdesk to Matomo
When New Company fires in Freshdesk, your agent runs Add user in Matomo. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Matomo to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Freshdesk holds the ticket history and the people behind it; Matomo holds what those people did on your site. Connecting them lets a new ticket pull recent visit detail into a note for the agent, and lets new companies and contacts in Freshdesk show up in Matomo as sites and users without anyone copying details over.
Example flows
What Freshdesk can start in Matomo
When New Company in Freshdesk
then Add user in Matomo
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Matomo
Triggers and actions 3 triggers · 36 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Add annotation
Creates an annotation. method=Annotations.add
- Add goal
Creates a goal. method=Goals.addGoal
- Add site
Creates a website.
- Add user
Creates a user. method=UsersManager.addUser
- Delete site
Deletes a site. method=SitesManager.deleteSite
- Delete user
Deletes a user. method=UsersManager.deleteUser
- Get site
Gets a site by id. method=SitesManager.getSiteFromId
- Get visits summary
Visits summary report. method=VisitsSummary.get
- List annotations
Lists annotations. method=Annotations.getAll
- List goals
Lists goals for a site. method=Goals.getGoals
- List last visits
Visit details. method=Live.getLastVisitsDetails
- List sites
Lists all sites. method=SitesManager.getAllSites
- List users
Lists users. method=UsersManager.getUsers
- Track event
Tracks a pageview/event. Tracking HTTP API matomo.php (rec=1, idsite, action_name, e_c/e_a)
- Update site
Updates a site. method=SitesManager.updateSite
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Matomo, answered
Can a Matomo event start one of these workflows?
No, the start always comes from Freshdesk: a new ticket, a new contact or a new company. Matomo is used for the actions that follow, such as adding a site, adding a user, tracking an event or writing an annotation.
Can an agent see a customer's site activity inside the ticket?
Yes, on a new Freshdesk ticket the agent can look up the requester's contact, read recent visit detail or a visits summary from Matomo, and add that as a private note on the ticket. Every scenario is tested before it goes live, including tickets from people with no visit history.
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Matomo when something happens in Freshdesk?
Any of Matomo's 15 actions, including Add annotation, Add site, Add user and Track event. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Matomo to Freshdesk?
Matomo has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Matomo's API documentation and adds it.
Do I have to build a connector for Freshdesk or Matomo?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Matomo without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.