Integration

Connect Freshdesk to Teamwork

When something happens in Freshdesk, your agent does the next thing in Teamwork. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsTeamwork6 triggersTeamwork22 actions

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What do you want Freshdesk and Teamwork to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and Teamwork

Triggers and actions 9 triggers · 43 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
New Company
Triggered when a new company is added.
Trigger
New Milestone
Triggered when a new milestone is added.
Trigger
New Person
Triggered when a new person is added.
Trigger
New Project
Triggered when a new project is added.
Trigger
New Task
Triggered when a new task is added.
Trigger
New Time Entry
Triggered when a new time entry is added.
Action
Add Company
Creates a new company.
Action
Add Message
Adds a message to the specified project.
Action
Add Milestone
Adds a new milestone to the specified project.
Action
Add Time Entry
Logs a time entry against the specified task.
Action
Complete Task
Marks a task as complete.
Action
Create Project
Adds a new project.
Action
Create Task
Adds a new task to the specified task list.
Action
Create Task List
Creates a new task list in the specified project.
Action
Delete Project
Deletes a project by ID.
Action
Delete Task
Deletes a task by ID.
Action
Get Project
Returns a single project by ID.
Action
Get Task
Returns a single task by ID.
Action
List Companies
Returns all companies on the site.
Action
List Milestones
Returns all milestones on the site.
Action
List People
Returns all people on the site.
Action
List Projects
Returns all projects on the Teamwork site.
Action
List Task Lists
Returns all task lists in the specified project.
Action
List Tasks
Returns all tasks across the site.
Action
List Tasks in Project
Returns all tasks in the specified project.
Action
List Time Entries
Returns time entries across the site.
Action
Update Project
Updates an existing project.
Action
Update Task
Updates an existing task.

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The other way round: Teamwork to Freshdesk