Integration
Connect Freshdesk to Chatrace
When something happens in Freshdesk, your agent does the next thing in Chatrace. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Chatrace to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk can start in Chatrace
When New Company in Freshdesk
then Add contact in Chatrace
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Chatrace
Triggers and actions 3 triggers · 43 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Add contact
Create a new contact.
- Add custom field
Create a new custom field definition.
- Add tag
Create a new tag.
- Add tag to contact
Apply a tag to a contact.
- Clear contact cart
Empty a contact's shopping cart.
- Delete contact custom field value
Remove a custom field's value from a contact.
- Delete tag
Delete a tag.
- Find contacts by custom field
Search for contacts by a custom field value.
- Get AI agent
Retrieve an AI agent by ID.
- Get contact
Retrieve a contact by ID.
- Get contact custom field value
Retrieve a custom field's value on a contact.
- Get custom field
Retrieve a custom field definition by ID.
- Get tag
Retrieve a tag by ID.
- List AI agents
List configured AI agents.
- List custom fields
List account-level custom field definitions.
- List tags
List all account tags.
- Remove tag from contact
Remove a tag from a contact.
- Send file
Send a file to a contact.
- Send text message
Send a text message to a contact.
- Update AI agent
Update an AI agent's configuration.
- Update contact custom field value
Set a custom field's value on a contact.
- Update product
Update a product's details.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshdesk
Freshdesk to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshdesk to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshdesk to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshdesk to MailchimpMailchimp marketing automation and email platform.
Freshdesk to StripeStripe is a payment processing platform for online businesses.
Freshdesk to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Chatrace
Google Sheets to ChatraceGoogle Sheets
Gmail to ChatraceGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to ChatraceGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Freshdesk and Chatrace, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Chatrace when something happens in Freshdesk?
Any of Chatrace's 22 actions, including Send file, Send text message, Update AI agent and Update contact custom field value. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Chatrace to Freshdesk?
Chatrace has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Chatrace's API documentation and adds it.
Do I have to build a connector for Freshdesk or Chatrace?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.