Integration
Connect Freshdesk and LeanKit
When New Company fires in Freshdesk, your agent runs Create a card in LeanKit, or New card in LeanKit to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and LeanKit to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)LeanKit holds the delivery work and Freshdesk holds the customer conversation, so support and engineering end up retyping the same thing in two places. Connecting them lets a Freshdesk ticket raise a LeanKit card on the right board, and lets a card reaching a lane put a note back on the ticket the customer is watching.
Example flows
What Freshdesk and LeanKit can do together
From Freshdesk to LeanKit
When New Company in Freshdesk
then Create a card in LeanKit
From LeanKit to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and LeanKit
Triggers and actions 6 triggers · 58 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New board
Polling trigger: fires when a new board is created.
- New card
Polling trigger: fires when a new card is added to the specified board.
- New card in lane
Polling trigger: fires when a new card is added to the specified lane in the specified board.
- Add Card Connections
Create parent and child connections — LeanKit AgilePlace v2 API (connections/create)
- Add Comment
Create a comment — LeanKit AgilePlace v2 API (comment/create)
- Archive a board
Archive a board — LeanKit AgilePlace v2 API (board/archive)
- Assign or unassign one or more users or teams to cards
Assign or unassign one or more users or teams to cards — LeanKit AgilePlace v2 API (card/assign-members)
- Create a card
Create a card — LeanKit AgilePlace v2 API (card/create)
- Create an attachment
Create an attachment — LeanKit AgilePlace v2 API (attachment/create)
- Create a new board
Create a new board — LeanKit AgilePlace v2 API (board/create)
- Create a new planning increment
Create a new planning increment — LeanKit AgilePlace v2 API (planning-series/create-increment)
- Create a new planning series
Create a new planning series — LeanKit AgilePlace v2 API (planning-series/create-series)
- Create a team
Create a team — LeanKit AgilePlace v2 API (team/create)
- Create dependencies
Create dependencies — LeanKit AgilePlace v2 API (dependencies/create)
- Delete a board
Delete a board — LeanKit AgilePlace v2 API (board/delete)
- Delete an attachment
Delete an attachment — LeanKit AgilePlace v2 API (attachment/delete)
- Delete a planning increment by id
Delete a planning increment by id — LeanKit AgilePlace v2 API (planning-series/delete-increment)
- Delete a team
Delete a team — LeanKit AgilePlace v2 API (team/delete)
- Delete Card
Delete a card by id — LeanKit AgilePlace v2 API (card/delete)
- Delete multiple cards
Delete multiple cards — LeanKit AgilePlace v2 API (card/delete-many)
- Get a list of attachments for a card
Get a list of attachments for a card — LeanKit AgilePlace v2 API (attachment/list)
- Get a list of cards
Get a list of cards — LeanKit AgilePlace v2 API (card/list)
- Get a list of leaf lanes for a board (lanes that can hold cards)
Get a list of leaf lanes for a board (lanes that can hold cards) — LeanKit AgilePlace v2 API (board/leaf-lanes)
- Get a list of parent cards
Get a list of parent cards — LeanKit AgilePlace v2 API (connections/parents)
- Get a list of planning series for an account
Get a list of planning series for an account — LeanKit AgilePlace v2 API (planning-series/list-series)
- Get a list of tags on a board
Get a list of tags on a board — LeanKit AgilePlace v2 API (tags/list)
- Get a list of task cards for a card
Get a list of task cards for a card — LeanKit AgilePlace v2 API (card/list-tasks)
- Get an attachment's contents
Get an attachment's contents — LeanKit AgilePlace v2 API (attachment/get)
- Get a specified planning series
Get a specified planning series — LeanKit AgilePlace v2 API (planning-series/get-series)
- Get Board
Retrieve a board by ID, including its lanes.
- Get Card
Get card details by card id — LeanKit AgilePlace v2 API (card/get)
- Get User
Retrieve a user by ID.
- List Boards
List boards on the account.
- List Board Users
List board users — LeanKit AgilePlace v2 API (board/user-roles)
- List Comments
List comments on a card.
- List Users
List users on the account.
- Move Card
Move a card — LeanKit AgilePlace v2 API (card/move)
- Search Cards
Search cards on a board with filters.
- Unarchive a board
Unarchive a board — LeanKit AgilePlace v2 API (board/unarchive)
- Update Card
Update a card — LeanKit AgilePlace v2 API (card/update)
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and LeanKit, answered
Can a LeanKit card be created only for certain Freshdesk tickets?
Yes. The New Ticket trigger in Freshdesk can check fields such as priority or the contact returned by Get Contact before the Create a card action runs in LeanKit, so cards appear only for tickets that match your rule. The agent tests every scenario, including tickets that should not create a card.
How does the Freshdesk ticket get updated when work moves in LeanKit?
The New card in lane trigger fires when a card arrives in a lane you pick, and Add Note to Ticket or Update Ticket writes back to the ticket recorded on that card. Notes can be private for the support team or the ticket status can be changed instead.
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in LeanKit when something happens in Freshdesk?
Any of LeanKit's 37 actions, including Create a card, Create a team, Create an attachment and Create a new board. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from LeanKit to Freshdesk?
Yes. When something happens in LeanKit, your agent can act in Freshdesk too. This page covers both directions: LeanKit's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or LeanKit?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and LeanKit without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.