App

Jitbit Helpdesk integrations

Connect Jitbit Helpdesk to any other app, or use it from your AI client over MCP. A great help desk app for small and medium sized companies. It has all the features you may need, while staying easy to use and very user friendly.

Connects with an API keyjitbit.com

1 trigger 19 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with Jitbit Helpdesk?

Ask the assistant

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client

Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide

Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide

Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide

Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide

Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide

Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide

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What your agent can do with Jitbit Helpdesk

Triggers and actions 1 trigger · 19 actions

Trigger
New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
Action
Add article
Creates a new knowledge base article in a category.
Action
Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
Action
Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
Action
Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
Action
Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
Action
Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
Action
Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
Action
Create User
Creates a new helpdesk user. Requires administrator permissions.
Action
Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
Action
Find User
Finds a helpdesk user by their email address and returns their profile.
Action
Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
Action
Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
Action
List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
Action
List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
Action
List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
Action
List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
Action
Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
Action
Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
Action
Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

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Questions

Jitbit Helpdesk, answered

Is there a Jitbit Helpdesk MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with Jitbit Helpdesk. Add that address to any AI client that takes a remote MCP server, sign in once in your browser, and your client can build, test and run automations that use Jitbit Helpdesk. Nothing to install.

What can start an automation from Jitbit Helpdesk?

Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one.

What can your agent do in Jitbit Helpdesk?

Any of Jitbit Helpdesk's 19 actions, including Create New Reply, Create Ticket, Create User and Update company. Your agent maps the data both ways and tests every scenario before it ships.

Which apps can Jitbit Helpdesk connect to?

Any app in the catalog; the list on this page pairs Jitbit Helpdesk with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.