Connect Asana and Jitbit Helpdesk

Both apps 54Asana 34Jitbit Helpdesk 20

• Trigger
  Completed task in project

  Triggered when any task is completed in the selected project.

• Trigger
  New comment on task

  Triggered when any new comment is made to the selected task.

• Trigger
  New or updated task in project

  Triggered when any task is added or updated in the specified project in the specified workspace.

• Trigger
  New project in workspace

  Triggered when a new project is added to the selected workspace.

• Trigger
  New story on task

  Triggered when any new story is made to the selected task.

• Trigger
  New tag in workspace

  Triggered when a new tag is added to the selected workspace.

• Trigger
  New task assigned to you in workspace

  Triggered when a task is assigned to you in the selected workspace.

• Trigger
  New team in workspace

  Triggered when a new team is added to the selected workspace.

• Trigger
  New user

  Triggered when a new user is created.

• Trigger
  New workspace

  Triggered when a new workspace is created.

• Action
  Add attachment

  Upload an attachment to a task.

• Action
  Add tag to task

  Adds an existing tag to a task.

• Action
  Add task to section

  Moves a task into a section of a project.

• Action
  Associate task to project

  Associates a newly created task to a specified project in the specified workspace.

• Action
  Complete task

  Marks a task as completed.

• Action
  Create new comment

  Creates a new comment on the specified task.

• Action
  Create new project

  Creates a new project in the specified workspace.

• Action
  Create new task

  Creates a new task in a workspace or project.

• Action
  Create section in project

  Creates a new section within a project.

• Action
  Create subtask

  Creates a subtask under an existing parent task.

• Action
  Delete comment

  Delete a comment (story) by gid.

• Action
  Delete project

  Delete a project by gid.

• Action
  Delete task

  Permanently deletes a task.

• Action
  Duplicate task

  Creates a copy of an existing task.

• Action
  Find tasks in project

  Returns the tasks belonging to a project.

• Action
  Get project

  Fetch a single project by its gid.

• Action
  Get task by ID

  Returns a single task's details by its ID.

• Action
  Get user

  Fetch a single user by gid (or 'me').

• Action
  List attachments

  List attachments on a task.

• Action
  List projects

  List projects in a workspace, optionally filtered by team.

• Action
  List users

  List users in a workspace.

• Action
  Remove tag from task

  Removes a tag from a task.

• Action
  Update project

  Update a project's fields (name, notes, due date, etc).

• Action
  Update task

  Updates an existing task's fields.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.