Connect Brevo and Jitbit Helpdesk

Both apps 52Brevo 32Jitbit Helpdesk 20

• Trigger
  Company Added

  Triggers when a company is created in Brevo.

• Trigger
  Company Updated

  Triggers when a company is updated in Brevo.

• Trigger
  Contact Added

  Triggers when a Brevo contact is added.

• Trigger
  Contact Subscribed to List (instant)

  Instant trigger — fires when a contact is added to a list (Brevo marketing webhook event listAddition). Self-registering via the Brevo Create/Delete webhook API.

• Trigger
  Contact Unsubscribed

  Triggers when a contact unsubscribes from an email campaign in Brevo.

• Trigger
  Contact Updated (instant)

  Instant trigger — fires when a contact is updated (Brevo marketing webhook event contactUpdated). Self-registering via the Brevo Create/Delete webhook API.

• Trigger
  Deal Added

  Triggers when a deal is created in Brevo.

• Trigger
  Deal Stage Updated

  Triggers when a deal's stage is updated in Brevo.

• Trigger
  Link Clicked

  Triggers when a Brevo contact clicks on any link in a Brevo email campaign.

• Trigger
  Marketing Email Delivered

  Triggers when a Brevo campaign marketing email is delivered.

• Trigger
  Marketing Email Hard Bounced

  Triggers when a Brevo campaign marketing email is hard bounced.

• Trigger
  Marketing Email Opened

  Triggers when a Brevo campaign marketing email is opened.

• Trigger
  New Campaign Status

  Triggers when the status of a Brevo campaign is updated.

• Trigger
  Transactional Email Delivered

  Triggers when a Brevo transactional email is delivered.

• Trigger
  Transactional Email Hard Bounced

  Triggers when a Brevo transactional email is hard bounced.

• Trigger
  Transactional Email Opened

  Triggers when a Brevo transactional email is opened.

• Action
  Add or Update Associations

  Adds or updates associations to companies, deals or contacts in Brevo.

• Action
  Add or Update Company

  Create a new company or update an existing one in Brevo.

• Action
  Add or Update Contact

  Creates or updates a contact. An attribute you map but leave EMPTY is IGNORED - the stored value is preserved, not deleted. Because of that, this action cannot CLEAR an attribute: to empty one, edit it in Brevo directly. Note an explicit null does not clear on Brevo either.

• Action
  Add or Update Deal

  Create a new deal or update an existing one in Brevo.

• Action
  Delete Company

  Deletes the selected company in Brevo, identified by its company ID.

• Action
  Delete Contact

  Deletes the selected contact in Brevo. The contact can be identified by its email address or its contact ID.

• Action
  Delete Deal

  Deletes the selected deal in Brevo, identified by its deal ID.

• Action
  Event Create

  Create event for selected contact.

• Action
  Find Company

  Finds companies in Brevo whose name matches the name you supply. Returns every match, up to 50.

• Action
  Find Deal

  Finds deals in Brevo whose name matches the name you supply. Returns every match, up to 50.

• Action
  Remove Associations

  Removes associations between companies, deals, or contacts in Brevo.

• Action
  Search Contact

  Check if a contact exists in Brevo and fetch the contact details. Contact can be found by email, mobile phone number, Brevo contact ID, external ID, Whatsapp ID and landline number.

• Action
  Send Transactional Email

  Sends an email from your Brevo account with HTML or plain text content.

• Action
  Send Transactional SMS

  Sends an transactional SMS from your Brevo account.

• Action
  Unsubscribe Contact

  Unsubscribe contact from the list(s) he belong to.

• Action
  Update Contact

  Updates an existing contact by its Brevo contact ID: set attributes, block or unblock email campaigns, and add the contact to or remove it from lists. Only the fields you fill in are changed.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.