Integration

Connect Freshdesk to ITIS

When something happens in Freshdesk, your agent does the next thing in ITIS. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsITIS13 actions

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What do you want Freshdesk and ITIS to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and ITIS

Triggers and actions 3 triggers · 34 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Convert LSID to TSN
Get the TSN for a given LSID (Life Science Identifier).
Action
Convert TSN to LSID
Get the LSID (Life Science Identifier) for a given TSN.
Action
Find taxon by common name
Search ITIS for taxa matching a common (vernacular) name.
Action
Find taxon by scientific name
Search ITIS for taxa matching a scientific name.
Action
Find taxon by search term
Search ITIS across scientific and common names for any matching term.
Action
Get accepted names
Get the currently accepted scientific name(s) for a given TSN, when the queried TSN is not itself accepted.
Action
Get common names
Get the common (vernacular) names associated with a given TSN.
Action
Get full hierarchy
Get the complete taxonomic hierarchy (ancestors and descendants) for a given TSN.
Action
Get full record
Get the complete taxonomic record for a given TSN (taxonomic serial number).
Action
Get hierarchy down
Get the taxonomic hierarchy below (children of) a given TSN.
Action
Get hierarchy up
Get the taxonomic hierarchy above (ancestors of) a given TSN.
Action
Get parent taxon
Get the parent TSN for a given TSN.
Action
Get synonym names
Get the synonym scientific names associated with a given TSN.

Each app on its own

The other way round: ITIS to Freshdesk