Connect ActiveCollab and Jitbit Helpdesk

Both apps 49ActiveCollab 29Jitbit Helpdesk 20

• Trigger
  New Project

  Fires when a new active project is created in ActiveCollab.

• Trigger
  New Task

  Triggers when a new task is created.

• Trigger
  New Task List

  Triggers when a new task list is created in a project in Active Collab.

• Trigger
  Task Closed

  Triggers when a task is closed in Active Collab.

• Trigger
  Task Moved

  Fires when an open task in the selected project lands in a task list it has not been seen in before (a task moved between task lists). Newly seen tasks also fire on first appearance.

• Action
  Add Comment to Discussion

  Adds a new comment to discussion.

• Action
  Add Comment to Task

  Creates a new comment in selected task.

• Action
  Add note

  Create a note in a project.

• Action
  Add task list

  Create a task list in a project.

• Action
  Add time record

  Log time on a project or task.

• Action
  Add user

  Create a user.

• Action
  Complete Project

  Completes a project.

• Action
  Complete Task

  Completes a task.

• Action
  Create Company

  Creates a new company.

• Action
  Create Discussion

  Creates a new discussion in a project.

• Action
  Create Project

  Creates a new project.

• Action
  Create Task

  Creates a task.

• Action
  Delete task

  Moves a task in a project to trash.

• Action
  Get Discussion

  Returns one discussion including its comments.

• Action
  Get project

  Get a project by id.

• Action
  Get task

  Get a task by id.

• Action
  Invite User to Project

  Invites a new user to a project.

• Action
  List companies

  List companies.

• Action
  List projects

  List active projects.

• Action
  List task lists

  List task lists in a project.

• Action
  List tasks

  List open tasks in a project.

• Action
  List users

  List users.

• Action
  Update project

  Update a project.

• Action
  Update task

  Update a task.

• Trigger
  New Ticket

  Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.

• Action
  Add article

  Creates a new knowledge base article in a category.

• Action
  Add asset

  Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.

• Action
  Add company

  Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.

• Action
  Add tag to ticket

  Adds a tag to a ticket. The tag is created if it does not already exist.

• Action
  Add time spent

  Logs a time spent entry on a ticket under the connected user. Requires technician permissions.

• Action
  Create New Reply

  Posts a new reply (comment) to an existing helpdesk ticket.

• Action
  Create Ticket

  Creates a new helpdesk ticket in a category, with a subject, body and priority.

• Action
  Create User

  Creates a new helpdesk user. Requires administrator permissions.

• Action
  Find Ticket

  Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.

• Action
  Find User

  Finds a helpdesk user by their email address and returns their profile.

• Action
  Get Article

  Returns a knowledge base article with its full content, category, tags and attachments.

• Action
  Get ticket

  Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.

• Action
  List Companies

  Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.

• Action
  List Ticket Comments

  Returns all comments (replies) posted on a Jitbit Helpdesk ticket.

• Action
  List tickets

  Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.

• Action
  List Time Spent Entries

  Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.

• Action
  Update company

  Updates a company's name, notes and email domains in Jitbit Helpdesk.

• Action
  Update ticket

  Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.

• Action
  Update user

  Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.