Customer Support

Gorgias integrations

Connect Gorgias to any other app, or use it from your AI client over MCP. Gorgias is an ecommerce focused helpdesk with AI-powered responses, automated workflows & integrations.

Connects with an API keygorgias.com
2 triggers13 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with Gorgias?

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client
Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide (opens in a new tab)
Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide (opens in a new tab)
Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide (opens in a new tab)
Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide (opens in a new tab)
Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide (opens in a new tab)
Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide (opens in a new tab)

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Gorgias with the apps people pair it with most

Pair it

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What your agent can do with Gorgias

Triggers and actions 2 triggers · 13 actions

  • Trigger
    New ticket

    Fires when a new ticket is created in Gorgias.

  • Trigger
    New ticket message

    Fires when a new message is added to a ticket.

  • Action
    Add customer

    Create a new customer profile.

  • Action
    Add tag to ticket

    Apply a tag to a ticket.

  • Action
    Create Ticket

    Creates a ticket

  • Action
    Create Ticket Message

    Creates a Ticket Message in an existing ticket

  • Action
    Delete ticket

    Delete a ticket by id.

  • Action
    Find customers by email

    Search/list customers, filterable by email and other criteria.

  • Action
    Get customer

    Retrieve a single customer by id.

  • Action
    Get ticket

    Retrieve a single ticket by id.

  • Action
    Get Ticket Message

    Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

  • Action
    List ticket messages

    List messages belonging to a ticket.

  • Action
    List tickets

    List tickets with optional filters (status, customer, tags).

  • Action
    Update customer

    Update fields on an existing customer record.

  • Action
    Update ticket

    Update fields on an existing ticket (status, priority, assignee, tags).

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Questions

Gorgias, answered

Is there a Gorgias MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with Gorgias. Add that address to any AI client that takes a remote MCP server, sign in once in your browser, and your client can build, test and run automations that use Gorgias. Nothing to install.

What can start an automation from Gorgias?

Any of Gorgias's 2 triggers in the catalog, including New ticket and New ticket message. Describe the moment in plain language and your agent picks the right one.

What can your agent do in Gorgias?

Any of Gorgias's 13 actions, including Create Ticket, Create Ticket Message, Update customer and Update ticket. Your agent maps the data both ways and tests every scenario before it ships.

Which apps can Gorgias connect to?

Any app in the catalog; the list on this page pairs Gorgias with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.