Connect Airtable to Gorgias

Both apps 31Airtable 16Gorgias 15

• Trigger
  New or Updated Record

  Triggers when a record is created or updated.

• Trigger
  New Record

  Triggers when a new record is created or new or existing records when first added to a selected view.

• Action
  Add Comment to Record

  Add a comment to an existing record in Airtable.

• Action
  Create Base

  Create a new Airtable base in your workspace.

• Action
  Create or Update Record

  Find and update an existing record, or create a new one.

• Action
  Create Record

  Creates a new record with auto-populating fields.

• Action
  Create Table

  Create a new table in an existing Airtable base.

• Action
  Delete Record

  Delete a record in a table.

• Action
  Find Record

  Find a record in a table.

• Action
  Find Record by ID

  Find a specific record using its unique ID.

• Action
  Find Table

  Find tables by searching for a keyword in table name or description.

• Action
  Get All Records

  List all records from a table with pagination support.

• Action
  Get Base Schema

  Retrieve the complete schema for a base, including all tables and their field definitions.

• Action
  List bases

  Lists every Airtable base the connected account can see. Takes no search criterion.

• Action
  Update Multiple Records

  Update up to 10 records at once in a specific table.

• Action
  Update Record

  Update a record in a specific table.

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.

• Action
  Add customer

  Create a new customer profile. POST https://{domain}.gorgias.com/api/customers

• Action
  Add tag to ticket

  Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers

• Action
  Get customer

  Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}

• Action
  Get ticket

  Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages

• Action
  List tickets

  List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets

• Action
  Update customer

  Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.