Connect Gorgias to SendGrid

Both apps 29Gorgias 15SendGrid 14

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.

• Action
  Add customer

  Create a new customer profile. POST https://{domain}.gorgias.com/api/customers

• Action
  Add tag to ticket

  Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers

• Action
  Get customer

  Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}

• Action
  Get ticket

  Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages

• Action
  List tickets

  List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets

• Action
  Update customer

  Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

• Trigger
  New bounce

  Polls the v3 Suppression Bounces API for bounced email addresses. Emits one record per bounce.

• Trigger
  New global suppression

  Polls the v3 Suppressions API for globally-suppressed (unsubscribed) email addresses. Emits one record per suppressed email.

• Trigger
  New or updated recipient

  Triggered when a recipient is created or updated.

• Trigger
  New suppressed email

  Triggered when a new email is suppressed.

• Action
  Add to suppression group

  Add a recipient's email to a SendGrid suppression group (unsubscribe group). POST /v3/asm/groups/{group_id}/suppressions.

• Action
  Create custom field

  Creates a new custom field.

• Action
  Create list

  Creates a new marketing contact list via the v3 Marketing Lists API.

• Action
  Create or update contact

  Adds or updates a marketing contact (upsert by email) via the v3 Marketing Contacts API. Optionally assigns to lists.

• Action
  Create or update recipient

  Creates a new recipient if the email does not exist, otherwise updates the existing recipient.

• Action
  Delete contacts

  Deletes one or more marketing contacts by their contact IDs via the v3 Marketing Contacts API.

• Action
  Get contact by email

  Looks up a marketing contact by email address via the v3 Marketing Contacts search-by-emails endpoint.

• Action
  Remove from suppression group

  Remove a recipient's email from a SendGrid suppression group (unsubscribe group). DELETE /v3/asm/groups/{group_id}/suppressions/{email}. Returns 204 No Content on success.

• Action
  Send an email

  Sends an email via the v3 Mail Send API to a single recipient with subject and plain-text or HTML body.

• Action
  Send an email using template

  Sends an email via the v3 Mail Send API using a dynamic template ID. Dynamic template data is passed as a JSON object.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.