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What do you want Gorgias and Instagram to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
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Connect Claude CodeEverything your agent can do with Gorgias and Instagram
Triggers and actions 5 triggers ยท 26 actions
Trigger
New ticketFires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
- New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
- Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
- Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
- Create Ticket
Creates a ticket
- Create Ticket Message
Creates a Ticket Message in an existing ticket
- Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
- Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
- Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
- Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
- Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
- List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
- List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
- Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
- Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}
- New Comment
Triggered when someone comments on one of your Instagram posts
- New Media Posted
Triggered when a new post is published on your Instagram account
- New Message
Triggered when a new direct message arrives in your Instagram inbox
- Create Carousel Container
Create a draft carousel post with multiple images/videos before publishing.
- Create Media Container
Create a draft media container for photos/videos/reels before publishing.
- Create Post
Publish a draft media container to instagram (final publishing step).
- Get Conversation
Get details about a specific instagram dm conversation (participants, etc).
- Get Post Comments
Get comments on an instagram post.
- Get Post Insights
Get instagram post insights/analytics (impressions, reach, engagement, etc.).
- Get Post Status
Check the processing status of a draft post container.
- Get User Info
Get instagram user info including profile details and statistics.
- Get User Insights
Get instagram account-level insights/analytics (profile views, reach, impressions, etc.).
- Get User Media
Get instagram user's media (posts, photos, videos).
- List All Conversations
List all instagram dm conversations for the authenticated user.
- List All Messages
List all messages from a specific instagram dm conversation.
- Reply To Comment
Reply to a comment on instagram media.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
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