Integration
Connect Knack and PagerDuty
When New View Record fires in Knack, your agent runs Create Note on Incident in PagerDuty, or List Maintenance Windows in PagerDuty to Create Record in Knack. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Knack and PagerDuty to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Knack holds your operational records — sites, equipment, customers, work orders — while PagerDuty holds incidents and on-call schedules. Connecting them lets a new Knack record raise a PagerDuty incident, and lets a new PagerDuty incident write an outage row back into Knack with the service and responder details already filled in.
Example flows
What Knack and PagerDuty can do together
From Knack to PagerDuty
When New View Record in Knack
then Create Note on Incident in PagerDuty
When New View Record in Knack
then Add Responders in PagerDuty
From PagerDuty to Knack
When List Maintenance Windows in PagerDuty
then Create Record in Knack
When New Incidents in PagerDuty
then Update Record in Knack
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Knack and PagerDuty
Triggers and actions 3 triggers · 37 actions
Trigger
New View RecordFires when a new record appears in a Knack page view — polls a view's records (respects the view's access control and filters), the view-based counterpart to New Record.
Action
Create RecordAdd a new record to a Knack object. Provide field values as a JSON object keyed by field key (e.g. field_1).
Action
Create View Recordcreate a record through a view, including inserting a connected record (view-based)
Action
Delete RecordDelete a record from a Knack object by ID.
Action
Delete View Recorddelete a record through a view (view-based)
Action
Get RecordRetrieve a single record by ID from a Knack object.
Action
Get View RecordRetrieve a single record through a page view by its ID — returns only the fields exposed by the view and respects the view's access control, the view-based counterpart to Get Record.
Action
List RecordsRetrieve records from a Knack object, with optional paging and filters.
Action
List View Recordsretrieve records through a view (view-based, applies view permissions/filters)
Action
Update RecordUpdate an existing record in a Knack object by ID.
Action
Update View Recordupdate a record through a view (view-based)
Action
Upload File or Imageupload a file or image asset to associate with a record field
Trigger
List Maintenance WindowsGets a list of maintenance windows.
Trigger
New IncidentsPolls for new incidents in PagerDuty.
Action
Add RespondersRequest additional responders (a user or escalation policy) to help with an incident.
Action
Add Team MemberAdd a user to a team with a given role.
Action
Create IncidentCreates an incident in PagerDuty.
Action
Create Note on IncidentCreates a note on a given incident.
Action
Delete or End a Maintenance WindowDeletes a maintenance window that hasn't started yet, or ends one that is ongoing.
Action
Get Escalation PolicyRetrieve a single escalation policy by its ID.
Action
Get IncidentRetrieve a single PagerDuty incident by id.
Action
Get ScheduleRetrieve a single on-call schedule by its ID.
Action
Get ServiceRetrieve a single PagerDuty service by id.
Action
Get TeamRetrieve a single team by its ID.
Action
Get User InformationGets a user's information based on provided ID.
Action
List Escalation PoliciesList PagerDuty escalation policies.
Action
List Incident NotesList all notes attached to an incident.
Action
List IncidentsList PagerDuty incidents with filters (statuses, service_ids, urgencies, date range).
Action
List On-CallsList current on-call entries — who is on call now, by escalation policy/schedule/user/time window.
Action
List Schedule OverridesList overrides on a schedule within a required since/until time window.
Action
List SchedulesList PagerDuty on-call schedules.
Action
List ServicesList PagerDuty services.
Action
List TeamsList all teams in the account.
Action
List UsersList PagerDuty users.
Action
Manage IncidentsBulk acknowledge or resolve multiple incidents in a single call.
Action
Snooze IncidentSnooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires.
Action
Two-way sync add a maintenance windowCreates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers.
Action
Two-way sync add or update an incidentCreates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers.
Action
Update IncidentUpdates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident.
Action
Update Maintenance WindowUpdates a maintenance window.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Knack and PagerDuty, answered
Can a record added by a customer in a Knack page view raise an incident in PagerDuty?
Yes. The New View Record trigger polls a view and respects that view's filters and access control, so only records a customer can actually submit come through, and each one can run Create Incident in PagerDuty.
Can we write PagerDuty incident details back into an existing Knack record instead of making a new one?
Yes. List Records or Get Record finds the matching Knack row, then Update Record writes the incident id, service name or status onto it. If no match is found, the scenario can fall back to Create Record instead.
What can start an automation from Knack?
Any of Knack's 1 trigger in the catalog, including New View Record. Describe the moment in plain language and your agent picks the right one.
What can your agent do in PagerDuty when something happens in Knack?
Any of PagerDuty's 26 actions, including Add Responders, Create Incident, Get Service and Create Note on Incident. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from PagerDuty to Knack?
Yes. When something happens in PagerDuty, your agent can act in Knack too. This page covers both directions: PagerDuty's triggers and Knack's actions are listed here as well.
Do I have to build a connector for Knack or PagerDuty?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Knack and PagerDuty without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.