Integration
Connect HappyFox Chat and Jitbit Helpdesk
When New Missed Chat fires in HappyFox Chat, your agent runs Add tag to ticket in Jitbit Helpdesk, or New Ticket in Jitbit Helpdesk to List offline messages in HappyFox Chat. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want HappyFox Chat and Jitbit Helpdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What HappyFox Chat and Jitbit Helpdesk can do together
From HappyFox Chat to Jitbit Helpdesk
When New Missed Chat in HappyFox Chat
then Add tag to ticket in Jitbit Helpdesk
From Jitbit Helpdesk to HappyFox Chat
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with HappyFox Chat and Jitbit Helpdesk
Triggers and actions 4 triggers · 27 actions
- Finished Chat
Triggered when a chat in HappyFox Chat ends and its transcript is created.
- New Missed Chat
Triggered when a chat in HappyFox Chat ends without an agent answering it.
- New Offline Message
Triggered when a visitor leaves an offline message in HappyFox Chat.
- Get agent
Returns one HappyFox Chat agent by ID, with their name, display name, email, timezone and permissions.
- Get department
Returns one HappyFox Chat department by ID, with its name, chat profile and assigned agents.
- List agents
Returns the agents on your HappyFox Chat account, with their names, emails, timezones and permissions.
- List canned responses
Returns the canned responses on your HappyFox Chat account, with their text and the shortcuts agents type to insert them.
- List departments
Returns the departments on your HappyFox Chat account, with their names and the agents assigned to each.
- List offline messages
Returns the offline messages visitors left in HappyFox Chat while no agent was available.
- List transcripts
Returns chat transcripts from HappyFox Chat, optionally narrowed by agent, visitor, department, chat profile or date range.
- List visitors
Returns the visitors known to your HappyFox Chat account, with their contact details and browsing information.
- New Ticket
Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag.
- Add article
Creates a new knowledge base article in a category.
- Add asset
Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier.
- Add company
Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken.
- Add tag to ticket
Adds a tag to a ticket. The tag is created if it does not already exist.
- Add time spent
Logs a time spent entry on a ticket under the connected user. Requires technician permissions.
- Create New Reply
Posts a new reply (comment) to an existing helpdesk ticket.
- Create Ticket
Creates a new helpdesk ticket in a category, with a subject, body and priority.
- Create User
Creates a new helpdesk user. Requires administrator permissions.
- Find Ticket
Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets.
- Find User
Finds a helpdesk user by their email address and returns their profile.
- Get Article
Returns a knowledge base article with its full content, category, tags and attachments.
- Get ticket
Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values.
- List Companies
Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account.
- List Ticket Comments
Returns all comments (replies) posted on a Jitbit Helpdesk ticket.
- List tickets
Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates.
- List Time Spent Entries
Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions.
- Update company
Updates a company's name, notes and email domains in Jitbit Helpdesk.
- Update ticket
Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body.
- Update user
Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from HappyFox Chat
HappyFox Chat to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
HappyFox Chat to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
HappyFox Chat to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
HappyFox Chat to MailchimpMailchimp marketing automation and email platform.
HappyFox Chat to StripeStripe is a payment processing platform for online businesses.
HappyFox Chat to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Jitbit Helpdesk
Google Sheets to Jitbit HelpdeskGoogle Sheets
Gmail to Jitbit HelpdeskGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to Jitbit HelpdeskGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to Jitbit HelpdeskGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
ActiveCampaign to Jitbit HelpdeskActiveCampaign is a marketing automation, email marketing, and CRM platform.
Questions
HappyFox Chat and Jitbit Helpdesk, answered
What can start an automation from HappyFox Chat?
Any of HappyFox Chat's 3 triggers in the catalog, including New Missed Chat, New Offline Message and Finished Chat. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Jitbit Helpdesk when something happens in HappyFox Chat?
Any of Jitbit Helpdesk's 19 actions, including Create New Reply, Create Ticket, Create User and Update company. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Jitbit Helpdesk to HappyFox Chat?
Yes. When something happens in Jitbit Helpdesk, your agent can act in HappyFox Chat too. This page covers both directions: Jitbit Helpdesk's triggers and HappyFox Chat's actions are listed here as well.
Do I have to build a connector for HappyFox Chat or Jitbit Helpdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use HappyFox Chat and Jitbit Helpdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.