Integration
Connect Freshservice and GitHub
When New or Updated Change fires in Freshservice, your agent runs Add Labels to Issue in GitHub, or New Branch in GitHub to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and GitHub to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and GitHub can do together
From Freshservice to GitHub
When New or Updated Change in Freshservice
then Add Labels to Issue in GitHub
From GitHub to Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and GitHub
Triggers and actions 25 triggers · 46 actions
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
- Issue Closed
Triggers when an issue in a repository is closed.
- New Branch
Triggers when a new branch is created in a GitHub repository.
- New Collaborator
Triggers when a new collaborator is added to a GitHub repository.
- New Commit
Triggers when a new commit is pushed to a GitHub repository's default branch.
- New Commit Comment
Triggers when someone comments on a commit in a repository.
- New Gist
Triggers when you create a new gist on GitHub.
- New Global Event
Triggers when a new public event happens anywhere on GitHub, such as a push, fork, or new issue.
- New Issue
Triggers when a new issue is created in a repository.
- New Label
Triggers when a new label is added to a GitHub repository.
- New Milestone
Triggers when a new milestone is created in a repository.
- New Pull Request
Triggers when a new pull request is opened in a repository.
- New Release
Triggers when a new release is published in a GitHub repository.
- New Repo Event
Triggers when new activity (pushes, issues, pull requests, releases and more) happens in a GitHub repository.
- New Repository
Triggers when a new public repository appears under a GitHub user or organization.
- New Watcher
Triggers when someone starts watching a repository.
- Add Labels to Issue
Adds labels to an issue or pull request in a GitHub repository, keeping its existing labels.
- Check Organization Membership
Checks whether a GitHub user is a member of an organization and returns true or false.
- Create Branch
Creates a new branch in a repository, starting from the commit you choose.
- Create Comment
Adds a comment to an issue or pull request in a GitHub repository.
- Create Gist
Creates a new gist with one file on the connected GitHub account.
- Create Issue
Creates a new issue in a GitHub repository.
- Create or Update File
Creates a new file in a repository, or replaces an existing file's contents, as a commit.
- Create Pull Request
Opens a pull request asking to merge one branch into another.
- Delete Branch
Deletes a branch from a repository. Any open pull request from that branch is closed.
- Find Branch
Finds a branch in a GitHub repository by name and returns its latest commit and protection status.
- Find Issue
Finds an issue in a GitHub repository by its number and returns its title, body, state, author and labels.
- Find Organization
Finds a GitHub organization by its login and returns its profile details.
- Find Pull Request
Finds a pull request in a GitHub repository by its number and returns its title, state, branches and merge status.
- Find Repository
Returns a GitHub repository by its owner and name, including its description, visibility, default branch and counts.
- Find User
Finds a GitHub user by username and returns their public profile.
- Get File Contents
Returns a file from a GitHub repository, with its base64-encoded content, at the default branch or a chosen branch, tag or commit.
- Submit Review
Submits a review on a pull request: approve it, request changes, or leave a review comment.
- Update Issue
Updates an existing issue in a GitHub repository, such as its title, text, state, labels or assignees.
- Update Pull Request
Changes a pull request's title, description, target branch, or open/closed state.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
Freshservice and GitHub, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in GitHub when something happens in Freshservice?
Any of GitHub's 19 actions, including Create Branch, Create Comment, Create Gist and Create Issue. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from GitHub to Freshservice?
Yes. When something happens in GitHub, your agent can act in Freshservice too. This page covers both directions: GitHub's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or GitHub?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and GitHub without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.