App

Freshservice integrations

Connect Freshservice to any other app, or use it from your AI client over MCP. Freshservice IT service management (ITSM) — manage tickets, problems, changes, releases, agents, and requesters.

Connects with an API keyfreshservice.com
10 triggers20 actions

What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.

Build solutions, not workarounds.

What do you want to automate with Freshservice?

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Connect your AI client

Give your AI client this address.

https://mcp.apiant.ai

One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.

Set it up in your client
Claude Code

Run this in the directory you want to work in.

claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai

Start Claude Code there, approve the server, and sign in in the browser page it opens.

Claude Code guide (opens in a new tab)
Claude, web and desktop

Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.

Setup guide (opens in a new tab)
Cursor

Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.

Setup guide (opens in a new tab)
Zed

Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.

Setup guide (opens in a new tab)
Codex and the ChatGPT desktop app

Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.

Setup guide (opens in a new tab)
Any other MCP client

Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.

Setup guide (opens in a new tab)

Popular

Freshservice with the apps people pair it with most

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What your agent can do with Freshservice

Triggers and actions 10 triggers · 20 actions

  • Trigger
    Deleted Ticket

    Triggered when a ticket is deleted.

  • Trigger
    New or Updated Change

    Triggered by a new or updated change in Freshservice.

  • Trigger
    New or Updated Release

    Triggered by a new or updated release.

  • Trigger
    Two-way sync new and updated changes

    Triggered by new and updated changes

  • Trigger
    Two-way sync new and updated problems with PagerDuty ID

    A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.

  • Trigger
    Two-way sync new and updated releases

    Triggered by new or updated release

  • Trigger
    Two-way sync new and updated tickets

    A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.

  • Trigger
    Updated Change

    Triggered when a change is updated (created_at differs from updated_at).

  • Trigger
    Updated Problem

    Triggered when a problem is updated (created_at != updated_at).

  • Trigger
    Updated Release

    Triggered when a release is updated.

  • Action
    Add Attachment to a Ticket

    Adds an attachment from a url to a specified ticket.

  • Action
    Add Attachment to a Ticket (Cisco)

    Adds an attachment from a url to a specified ticket.

  • Action
    Add Note To A Problem

    Adds a note to a problem provided its id.

  • Action
    Delete change

    Deletes a change request in Freshservice.

  • Action
    Delete Problem

    Deletes a problem given its ID.

  • Action
    Delete Ticket

    Deletes a ticket given its ID.

  • Action
    Get agent

    Returns the details of a single agent in Freshservice, including their custom field values.

  • Action
    Get change

    Returns a single change request by its ID, including its custom fields.

  • Action
    Get problem

    Returns a single Freshservice problem by its ID, including its custom fields.

  • Action
    Get release

    Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.

  • Action
    Get requester

    Returns a single requester's details, including contact info, departments and custom fields.

  • Action
    Get Ticket

    Retrieves a single ticket by ID.

  • Action
    List Agents

    Lists agents.

  • Action
    List changes

    Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.

  • Action
    List problems

    Returns the problems in your Freshservice account, optionally only those updated since a given time.

  • Action
    List releases

    Returns the releases in your Freshservice account, optionally only those updated since a given time.

  • Action
    List Requesters

    Lists requesters.

  • Action
    List Tickets

    Lists tickets, optionally filtered.

  • Action
    Reply to a Ticket

    Adds a public reply to a ticket.

  • Action
    Two-way sync delete ticket

    Deletes a ticket. For use only with two-way sync delete triggers.

Reviews

What our customers say

Questions

Freshservice, answered

Is there a Freshservice MCP server?

APIANT's MCP server at https://mcp.apiant.ai works with Freshservice. Add that address to any AI client that takes a remote MCP server and sign in once in your browser. Your client can then run Freshservice actions on demand, or have APIANT build, test and run automations that use Freshservice. Nothing to install.

What can start an automation from Freshservice?

Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.

What can your agent do in Freshservice?

Any of Freshservice's 20 actions, including Add Attachment to a Ticket, Add Attachment to a Ticket (Cisco), Add Note To A Problem and Get agent. Your agent maps the data both ways and tests every scenario before it ships.

Can I use Freshservice directly from Claude, ChatGPT or Cursor?

Yes. Connect your AI client to APIANT once and it works with Freshservice two ways. Ask it to do something in Freshservice once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running on its own. A one-off action uses your plan's tasks the same way an automation step does.

Do I need to write code against the Freshservice API?

No. APIANT connects to the Freshservice API for you, with your Freshservice API key. Describe what you want in plain language and your agent builds it on the Freshservice triggers and actions in the catalog. If you need an endpoint that is not there yet, your agent reads the Freshservice API documentation and adds it.

Which apps can Freshservice connect to?

Any app in the catalog; the list on this page pairs Freshservice with each of them. If the other app is missing, point your agent at its API documentation and it builds the connector.

What happens when something fails?

Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.

Is there a free plan?

Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.