Integration
Connect Freshservice and Google Sheets
When New or Updated Change fires in Freshservice, your agent runs Add Row in Google Sheets, or Aggregate Metric Changed in Google Sheets to Add Attachment to a Ticket in Freshservice. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshservice and Google Sheets to do together?
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Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshservice and Google Sheets can do together
From Freshservice to Google Sheets
When New or Updated Change in Freshservice
then Add Row in Google Sheets
When New or Updated Release in Freshservice
then Create Multiple Spreadsheet Rows in Google Sheets
From Google Sheets to Freshservice
When Aggregate Metric Changed in Google Sheets
then Add Attachment to a Ticket in Freshservice
When Cell Range Values Changed in Google Sheets
then Add Attachment to a Ticket (Cisco) in Freshservice
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshservice and Google Sheets
Triggers and actions 26 triggers · 66 actions
Trigger
Deleted TicketTriggered when a ticket is deleted.
Trigger
New or Updated ChangeTriggered by a new or updated change in Freshservice.
Trigger
New or Updated ReleaseTriggered by a new or updated release.
Trigger
Two-way sync new and updated changesTriggered by new and updated changes
Trigger
Two-way sync new and updated problems with PagerDuty IDA trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
Trigger
Two-way sync new and updated releasesTriggered by new or updated release
Trigger
Two-way sync new and updated ticketsA trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
Trigger
Updated ChangeTriggered when a change is updated (created_at differs from updated_at).
Trigger
Updated ProblemTriggered when a problem is updated (created_at != updated_at).
Trigger
Updated ReleaseTriggered when a release is updated.
Action
Add Attachment to a TicketAdds an attachment from a url to a specified ticket.
Action
Add Attachment to a Ticket (Cisco)Adds an attachment from a url to a specified ticket.
Action
Add Note To A ProblemAdds a note to a problem provided its id.
Action
Delete changeDeletes a change request in Freshservice.
Action
Delete ProblemDeletes a problem given its ID.
Action
Delete TicketDeletes a ticket given its ID.
Action
Get agentReturns the details of a single agent in Freshservice, including their custom field values.
Action
Get changeReturns a single change request by its ID, including its custom fields.
Action
Get problemReturns a single Freshservice problem by its ID, including its custom fields.
Action
Get releaseReturns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
Action
Get requesterReturns a single requester's details, including contact info, departments and custom fields.
Action
Get TicketRetrieves a single ticket by ID.
Action
List AgentsLists agents.
Action
List changesReturns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
Action
List problemsReturns the problems in your Freshservice account, optionally only those updated since a given time.
Action
List releasesReturns the releases in your Freshservice account, optionally only those updated since a given time.
Action
List RequestersLists requesters.
Action
List TicketsLists tickets, optionally filtered.
Action
Reply to a TicketAdds a public reply to a ticket.
Action
Two-way sync delete ticketDeletes a ticket. For use only with two-way sync delete triggers.
Trigger
Aggregate Metric ChangedFires when an aggregate metric (sum/avg/count/…) over a column changes.
Trigger
Cell Range Values ChangedFires when the values in a specific cell range change.
Trigger
Conditional Format Rule ChangedFires when a conditional-format rule changes.
Trigger
Data Validation Rule ChangedFires when a data-validation rule changes.
Trigger
Developer Metadata ChangedFires when developer metadata changes.
Trigger
Filtered Range Values ChangedFires when the values in a filtered range change.
Trigger
New RowsFires when new rows are appended to a Google Sheet.
Trigger
New Sheet AddedFires when a new sheet (tab) is added to a spreadsheet.
Trigger
New Spreadsheet CreatedFires when a new spreadsheet is created in the account.
Trigger
Spreadsheet Metadata ChangedFires when spreadsheet metadata changes.
Trigger
Spreadsheet Properties ChangedFires when spreadsheet properties change.
Trigger
Spreadsheet Row ChangedFires when a row matching a query changes.
Trigger
Spreadsheet Search MatchFires when a spreadsheet matching search criteria is found.
Trigger
Table Query Result ChangedFires when the result of a SQL-style table query changes.
Trigger
Table Schema ChangedFires when a table's column schema changes.
Trigger
Worksheet Names ChangedFires when worksheet (tab) names change.
Action
Add RowAppend a row to a Google Sheet
Action
Aggregate Column DataRead a range and compute an aggregate (sum|avg|min|max|count) over one column, skipping blank/non-numeric cells (so a header row is skipped automatically).
Action
Auto-Resize Rows or ColumnsAuto-fit row heights or column widths over an index range via autoResizeDimensions.
Action
Change Sheet PropertiesUpdate a worksheet's grid properties (row/column count) using an explicit field mask.
Action
Clear Basic FilterRemove the basic filter from a sheet via clearBasicFilter.
Action
Clear Spreadsheet Row(s)Clear the values in a range (formatting preserved).
Action
Copy RangeCopy a source cell range to a destination range within the spreadsheet.
Action
Copy WorksheetCopy a worksheet into a destination spreadsheet.
Action
Create ChartAdd a basic embedded chart (column/bar/line/etc.) built from a domain range and a series range on a sheet. Returns the new chartId.
Action
Create Conditional Formatting RuleAdd a boolean conditional formatting rule (e.g. NUMBER_GREATER) that colors matching cells.
Action
Create Multiple Spreadsheet RowsAppend many rows in one call.
Action
Create SpreadsheetCreate a new Google Sheets spreadsheet with the given title.
Action
Create Spreadsheet ColumnInsert a blank column at a given index.
Action
Create Spreadsheet RowAppend a single row of values to a sheet range.
Action
Create Spreadsheet Row at TopInsert a blank row just below the header (row 2), then write the given values into it in one operation.
Action
Create WorksheetAdd a new worksheet (tab) to an existing spreadsheet.
Action
Delete ChartDelete an embedded chart via deleteEmbeddedObject.
Action
Delete SheetDelete a worksheet from a spreadsheet by sheetId (gid).
Action
Delete Spreadsheet Row(s)Delete a contiguous block of rows by index.
Action
Find and ReplaceFind and replace text across the spreadsheet. Supply EXACTLY ONE scope: all_sheets=true OR sheet_id. Leave the other unset (do not pass all_sheets=false together with sheet_id).
Action
Find SpreadsheetFind spreadsheets by exact name via the Drive API (cross-host through the googlesheets connection).
Action
Find WorksheetReturn the worksheet whose title matches the given title (sheet_id/index/found), reading the spreadsheet's sheet properties.
Action
Format Cell RangeApply background color and bold formatting to a cell range via repeatCell.
Action
Format Spreadsheet RowApply a background color across an entire row via repeatCell over a row range.
Action
Get Conditional Format RulesList all conditional-format rules on each sheet (paired with the sheetId so a follow-up update can target a rule by index).
Action
Get Data RangeRead all values in one or more ranges via batchGet.
Action
Get Data Validation RulesRead the data-validation rule set on every cell of a range (per-cell dataValidation, via includeGridData with a field mask).
Action
Get Many Spreadsheet Rows (Advanced)Read multiple ranges at once via batchGet.
Action
Get Row by IDRead a single row range. NOTE: Google Sheets has no row ID; the row number IS the identity.
Action
Get Sheet NamesReturn the titles of all sheets (tabs) in the spreadsheet.
Action
Get Spreadsheet by IDFetch spreadsheet metadata (title, sheets, gids, grid properties).
Action
List ChartsList all embedded charts (chartId + title) across every sheet in the spreadsheet.
Action
Lookup Spreadsheet RowRead a range and return the FIRST row whose cell at column_index equals match_value (Sheets has no server-side filter; this op filters the returned rows).
Action
Lookup Spreadsheet Rows (Advanced)Read multiple ranges via batchGet and return ALL rows whose cell at column_index equals match_value (Sheets has no server-side filter; this op filters the returned rows).
Action
Move ChartReposition an embedded chart to a new overlay anchor cell via updateEmbeddedObjectPosition.
Action
Rename SheetRename a worksheet's title.
Action
Search SpreadsheetsSearch spreadsheets by name substring (or full-text) via the Drive API, cross-host through the googlesheets connection.
Action
Set Basic FilterApply a basic filter to a range on a sheet via setBasicFilter.
Action
Set Data ValidationApply a ONE_OF_LIST dropdown data-validation rule to a cell range.
Action
Sort RangeSort a cell range by one column in ascending or descending order.
Action
Update ChartReplace an existing chart's spec (title, chart type, domain/series ranges) via updateChartSpec.
Action
Update Conditional Format RulesReplace an existing conditional-format rule (identified by its index on the sheet) with a new boolean rule.
Action
Update Data Validation RuleOverwrite the data-validation rule on a cell range with a ONE_OF_LIST dropdown (same endpoint as create; setDataValidation replaces whatever rule the range held).
Action
Update Spreadsheet RowOverwrite the values at a specific range.
Action
Update Spreadsheet Row(s)Update one or more disjoint ranges in a single batch.
Action
Upsert RowRead a range, find the row whose column_index cell equals match_value; UPDATE that row when found, otherwise APPEND a new row. One adaptive write request (method+path chosen by the match script).
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Freshservice and Google Sheets, answered
What can start an automation from Freshservice?
Any of Freshservice's 10 triggers in the catalog, including New or Updated Change, New or Updated Release, Two-way sync new and updated changes and Two-way sync new and updated problems with PagerDuty ID. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Google Sheets when something happens in Freshservice?
Any of Google Sheets's 46 actions, including Create Chart, Create Conditional Formatting Rule, Create Multiple Spreadsheet Rows and Create Spreadsheet. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Google Sheets to Freshservice?
Yes. When something happens in Google Sheets, your agent can act in Freshservice too. This page covers both directions: Google Sheets's triggers and Freshservice's actions are listed here as well.
Do I have to build a connector for Freshservice or Google Sheets?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshservice and Google Sheets without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.