Integration
Connect Freshdesk to XRay Workflow
When something happens in Freshdesk, your agent does the next thing in XRay Workflow. Describe it in plain language and the automation is built, tested on every branch and kept running.
Build it
What do you want Freshdesk and XRay Workflow to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
Ask the assistant
You'll sign in before anything runs. What you typed comes with you.
Or work from Claude Code
Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.
Connect Claude CodeEverything your agent can do with Freshdesk and XRay Workflow
Triggers and actions 3 triggers · 32 actions
Trigger
New CompanyTriggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
Action
Create BoardThis creates a new board in your workspace.
- Create Pin
Add a pin to a section.
- Create Section
Creates a section of a board.
- Get Board
Gets a specific board's details — its name, color, workspace and public sharing state. Use List Sections to get the sections inside the board.
- Get Workspaces
Gets all of the workspaces that the owner of the API key belongs to
- List Board Colors
Lists all board colors
- List Boards
Lists all boards the API key has access to
- List Pin Colors
Lists all pin colors
- List Sections
List all of the sections inside of a given board
- Update Board
Updates a Board's name or color.
- Update Pin
Update a Pin's Name, Description, Data, or Color
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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