Integration

Connect Freshdesk to Xitoring

When something happens in Freshdesk, your agent does the next thing in Xitoring. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsXitoring16 actions

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What do you want Freshdesk and Xitoring to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and Xitoring

Triggers and actions 3 triggers · 37 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Add check
Create a new uptime/website/server check. POST /api/v2/check
Action
Add group
Store a new check/server group. POST /api/v2/groups
Action
Add heartbeat
Create a new heartbeat check. POST /api/v2/heartbeat/add
Action
Add maintenance schedule
Create a new maintenance window. POST /api/v2/maintenance-schedules/add
Action
Add ticket
Create a new support ticket. POST /api/v2/tickets
Action
Delete check
Delete a check. DELETE /api/v2/checks/{id}
Action
Delete server
Remove a server from monitoring. DELETE /api/v2/servers/{id}
Action
Get check
Retrieve a single check by id. GET /api/v2/check/{id}
Action
Get incident
Get a single incident's data. GET /api/v2/incidents/{id}
Action
Get server
Retrieve a single server by id. GET /api/v2/servers/{id}
Action
List checks
List all checks. GET /api/v2/check/
Action
List groups
List all groups. GET /api/v2/groups
Action
List maintenance schedules
List maintenance schedules. GET /api/v2/maintenance-schedules
Action
List servers
List all monitored servers. GET /api/v2/servers
Action
Resolve incident
Resolve an open incident. POST /api/v2/incidents/{id}/resolve
Action
Update check
Update an existing check. PUT /api/v2/check/{id}

Each app on its own

The other way round: Xitoring to Freshdesk