Integration
Connect Freshdesk to Wordsmith AI
When New Company fires in Freshdesk, your agent runs Add task in Wordsmith AI. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Wordsmith AI to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk can start in Wordsmith AI
When New Company in Freshdesk
then Add task in Wordsmith AI
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Wordsmith AI
Triggers and actions 3 triggers · 33 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Add comment
Adds an internal comment to a task, visible to people with access to the task, optionally attaching uploaded files. Returns the created comment.
- Add task
Creates a legal task in your Wordsmith organisation's default task team, optionally assigned to a person, agent or team.
- Delete task
Deletes a Wordsmith task and its subtasks. Also used to reject a draft task.
- Get answer
Returns the status and, once completed, the answer and any generated files for a question asked of a Wordsmith assistant.
- Get task
Returns one Wordsmith legal task by its ID, including its status, priority, assignees, due date, tags and linked items. An error occurs if the task is not found.
- List assistants
Returns the Wordsmith assistants you can use, including your organisation's own assistants and the global ones.
- List comments
Returns the internal comments on a task, including replies, with each comment's author, attachments and creation time.
- List playbooks
Returns the review playbooks your Wordsmith user can access, with each playbook's id, name and description.
- List tasks
Returns the legal tasks you can see in Wordsmith, optionally filtered by text, status, priority, assignee, team, tags or due date.
- List templates
Returns the drafting templates you have read access to in Wordsmith, each with its id, name and description.
- List users
Returns the people and agents in your Wordsmith organisation, with the ids used to assign tasks to them.
- Update task
Updates an existing Wordsmith task. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
Freshdesk and Wordsmith AI, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Wordsmith AI when something happens in Freshdesk?
Any of Wordsmith AI's 12 actions, including Update task, Add comment, Add task and Get answer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Wordsmith AI to Freshdesk?
Wordsmith AI has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Wordsmith AI's API documentation and adds it.
Do I have to build a connector for Freshdesk or Wordsmith AI?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Wordsmith AI without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.