Integration
Connect Freshdesk and US Global Mail
When New Company fires in Freshdesk, your agent runs Update mail item in US Global Mail, or New Mail in US Global Mail to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and US Global Mail to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and US Global Mail can do together
From Freshdesk to US Global Mail
When New Company in Freshdesk
then Update mail item in US Global Mail
From US Global Mail to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and US Global Mail
Triggers and actions 4 triggers · 37 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Mail
Triggers when a new mail item arrives in your US Global Mail mailbox.
- Add address
Adds a new shipping or check-deposit address to your US Global Mail account.
- Add folder
Creates a new mail folder with a name and an optional color.
- Add scan request
Requests a scan of a mail item, or has it opened and its contents scanned. This is a billable action on the US Global Mail account.
- Archive mail item
Moves a mail item out of the active inbox into the archive and returns the updated mail item.
- Delete folder
Deletes a folder. Mail in the folder is not deleted; it simply becomes unfiled.
- Discard mail item
Asks the mailroom to discard a physical mail item. It can be undone with Undiscard within 7 days; after that the item is permanently shredded.
- Get account
Returns your US Global Mail account profile, including name, email, phone number, status and mailbox (PMB) number.
- Get mail item
Returns full detail for one mail item in your US Global Mail mailbox, including its status, sender, dimensions, weight, scan and folder.
- Get shipment
Returns the details of one shipment, including its status, tracking number, destination and packed mail items.
- List addresses
Returns the shipping and deposit addresses on your US Global Mail account, optionally filtered by type.
- List folders
Returns all of your US Global Mail folders, with each folder's name and color.
- List mail items
Returns the mail items in your mailbox, with optional filters for status, type, folder, scan state, arrival period, read state and search text.
- List scans
Returns your scan and open-and-scan requests, optionally filtered by status, type, mail item, search text or scan date.
- List shipments
Returns your shipment requests (shipments, returns to sender, check deposits and pickups), optionally filtered by type and status.
- Update folder
Renames a mail folder or changes its color.
- Update mail item
Marks a mail item as read or unread and/or moves it into a folder, and returns the updated mail item.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshdesk
Freshdesk to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshdesk to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshdesk to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshdesk to MailchimpMailchimp marketing automation and email platform.
Freshdesk to StripeStripe is a payment processing platform for online businesses.
Freshdesk to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into US Global Mail
Google Sheets to US Global MailGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to US Global MailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to US Global MailGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Questions
Freshdesk and US Global Mail, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in US Global Mail when something happens in Freshdesk?
Any of US Global Mail's 16 actions, including Update folder, Update mail item, Add address and Add folder. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from US Global Mail to Freshdesk?
Yes. When something happens in US Global Mail, your agent can act in Freshdesk too. This page covers both directions: US Global Mail's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or US Global Mail?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and US Global Mail without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.