Integration

Connect Freshdesk to Updown.io

When something happens in Freshdesk, your agent does the next thing in Updown.io. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsUpdown.io10 actions

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What do you want Freshdesk and Updown.io to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with Freshdesk and Updown.io

Triggers and actions 3 triggers · 31 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Create Check
Creates a new uptime check in updown.io for a URL you want monitored, and returns the created check including its token.
Action
Create Recipient
Adds a new alert recipient (email, SMS, webhook, Slack-compatible or Microsoft Teams) to your updown.io account and returns the created recipient.
Action
Delete Check
Deletes an uptime check from updown.io by its token.
Action
Delete Recipient
Removes an alert recipient from your updown.io account by its id.
Action
Get Check
Returns a single updown.io uptime check by its token, including its current status, uptime and settings.
Action
Get Check Metrics
Returns performance metrics for an updown.io check over a period — uptime, apdex, request counts and average timings, optionally grouped by time or monitoring location.
Action
List Checks
Returns every uptime check on your updown.io account with its current status and settings.
Action
List Downtimes
Returns the recorded outages for an updown.io check, newest first, with the reason, start and end times and duration of each.
Action
List Recipients
Returns every alert recipient on your updown.io account — email addresses, phone numbers, webhooks and chat integrations.
Action
Update Check
Updates the settings of an existing updown.io uptime check — its URL, name, interval, threshold, alert muting and more. Anything left blank keeps its current value.

Each app on its own

The other way round: Updown.io to Freshdesk