Integration

Connect Freshdesk to UniBee

When something happens in Freshdesk, your agent does the next thing in UniBee. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsUniBee9 triggersUniBee17 actions

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What do you want Freshdesk and UniBee to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and UniBee

Triggers and actions 12 triggers · 38 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
New Invoice Event
Triggers when an invoice event occurs (created, paid, process, cancelled, failed, or reversed).
Trigger
New Payment Event
Triggers when a payment event occurs (created, authorised need, success, cancelled, or failure).
Trigger
New Refund Event
Triggers when a refund event occurs (created, success, failure, cancelled, or reversed).
Trigger
New Subscription Activated
Triggers when a subscription becomes active.
Trigger
New Subscription Event
Triggers when a subscription event occurs (created, activated, updated, cancelled, expired, etc.).
Trigger
New Subscription Onetime Addon Event
Triggers when a subscription onetime addon event occurs (created, success, cancelled, or expired).
Trigger
New Subscription Pending Update Event
Triggers when a subscription pending update event occurs (create, success, or cancelled).
Trigger
New User Event
Triggers when a user event occurs (created, updated, metric update, or subscription update).
Trigger
New User Plan Change
Triggers when a user subscription or subscription change occurs.
Action
Add Discount Code
Create a new discount/promo code. Endpoint: POST /merchant/discount/new (New Discount Code).
Action
Add Invoice
Create a new invoice. Endpoint: POST /merchant/invoice/new (New Invoice).
Action
Add Payment
Record/create a new payment. Endpoint: POST /merchant/payment/new (New Payment).
Action
Add Plan
Create a new subscription plan. Endpoint: POST /merchant/plan/new (Create Plan).
Action
Add Product
Create a new product. Endpoint: POST /merchant/product/new (Create Product).
Action
Add Subscription
Create a new subscription for a user against a plan. Endpoint: POST /merchant/subscription/new (Create Subscription).
Action
Add User
Create a new customer/user record in UniBee. Endpoint: POST /merchant/user/new (New User).
Action
Cancel Subscription
Cancel a subscription immediately. Endpoint: POST /merchant/subscription/cancel (Cancel Subscription Immediately).
Action
Get Invoice
Fetch a single invoice's detail by invoice id. Endpoint: GET /merchant/invoice/detail (Invoice Detail).
Action
Get Payment
Fetch a single payment's detail by payment id. Endpoint: GET /merchant/payment/detail (Payment Detail).
Action
Get Plan
Fetch a single plan's detail by plan id. Endpoint: GET /merchant/plan/detail (Plan Detail).
Action
Get Subscription
Fetch a single subscription's detail by subscription id. Endpoint: GET /merchant/subscription/detail (Subscription Detail).
Action
Get User
Fetch a single user's profile by user id. Endpoint: GET /merchant/user/profile (Get User Profile).
Action
List Discount Codes
List discount codes with pagination/filters. Endpoint: GET /merchant/discount/list (Get Discount Code List).
Action
List Products
List products with pagination/filters. Endpoint: GET /merchant/product/list (Get Product List).
Action
List Users
List/search customer users with pagination. Endpoint: GET /merchant/user/list (User List).
Action
Update User
Update an existing user's profile fields. Endpoint: POST /merchant/user/update_profile (Update User Profile).

Each app on its own

The other way round: UniBee to Freshdesk