Integration
Connect Freshdesk to Synthflow AI
When New Company fires in Freshdesk, your agent runs Create Assistant in Synthflow AI. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Synthflow AI to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk can start in Synthflow AI
When New Company in Freshdesk
then Create Assistant in Synthflow AI
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Synthflow AI
Triggers and actions 3 triggers · 46 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Attach Action
Attaches one or more existing actions to a Synthflow agent, optionally setting when each action runs and how its input variables are filled.
- Create Assistant
Creates a new Synthflow voice agent with its prompt, voice, language and call behavior, and returns the new agent's ID.
- Create Booking Calcom Action
Creates a real-time booking action that lets a Synthflow agent offer and book Cal.com appointments during a call.
- Create Booking GHL Action
Creates a real-time booking action that lets a Synthflow agent book appointments on a GoHighLevel calendar during a call.
- Create Call
Places a real-time outbound phone call from a Synthflow AI agent to the recipient you specify, and returns the new call's ID.
- Create Information Extractor Open Question Action
Creates an information extractor action that has a Synthflow agent capture a free-form answer from a call. Returns the new action's ID, ready to attach to an agent.
- Create Information Extractor Single Choice Action
Creates an information extractor action that has the agent pick one answer from a list of choices during a call. Returns the new action's ID.
- Create Information Extractor Yes No Action
Creates a yes/no information extractor action, which pulls a yes or no answer out of a call conversation.
- Create SMS Action
Creates a Send SMS action that an agent can use to text a message during a call, and returns the new action's ID.
- Create Transfer Call Action
Creates a live transfer action that a Synthflow agent can use to hand a call over to a phone number, SIP target or phone book.
- Delete Action
Deletes an action from your Synthflow account by its ID.
- Delete Assistant
Deletes a Synthflow agent (assistant) by its ID.
- Detach Action
Detaches one or more actions from a Synthflow agent so the agent can no longer use them.
- Get Action
Returns the details of a Synthflow action, including its type, name, description and configured settings. Can also list the agents the action is assigned to.
- Get Assistant
Returns one Synthflow agent by its ID, including its voice, prompt and call settings and its attached phone numbers.
- Get Call
Returns a phone call's transcript, status, duration, executed actions and other details. An error occurs if the call is not found.
- List Actions
Returns all actions in the Synthflow AI account, including each action's type, name, description and configuration.
- Text - Generate Response
Sends a text message to an agent in an existing chat session and returns the response the agent generates.
- Update Assistant
Updates an existing agent's name, phone number, voice, prompt or other settings. Only the values provided are changed.
- Update Booking Calcom Action
Updates a real-time booking action that schedules appointments through Cal.com, including its availability window, meeting type and SMS confirmation. Returns the ID of the updated action.
- Update Booking GHL Action
Updates a real-time booking action that books appointments through a GoHighLevel calendar, including its scheduling settings, confirmation mode and title. Returns the ID of the updated action.
- Update Information Extractor Open Question Action
Updates an open-question information extractor action in Synthflow, changing its title, description or example answers. Anything left blank keeps its current value.
- Update Information Extractor Single Choice Action
Updates the title, description, answer choices or examples of a single-choice information extractor action. Anything left blank keeps its current value.
- Update Information Extractor Yes No Action
Updates the title, description or example answers of a yes/no information extractor action in Synthflow. Anything left blank keeps its current value.
- Update SMS Action
Updates the name, message text or sending instructions of an existing SMS action.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Synthflow AI, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Synthflow AI when something happens in Freshdesk?
Any of Synthflow AI's 25 actions, including Create Assistant, Create Booking Calcom Action, Create Booking GHL Action and Create Call. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Synthflow AI to Freshdesk?
Synthflow AI has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Synthflow AI's API documentation and adds it.
Do I have to build a connector for Freshdesk or Synthflow AI?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Synthflow AI without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.