Integration
Connect Freshdesk to Spike.sh
When something happens in Freshdesk, your agent does the next thing in Spike.sh. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Spike.sh to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk can start in Spike.sh
When New Company in Freshdesk
then Add alert rule in Spike.sh
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Spike.sh
Triggers and actions 3 triggers · 46 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Acknowledge incident
Acknowledge one or more Spike.sh incidents by counter id or incident id.
- Add alert rule
Create a new alert routing/automation rule with conditions and actions.
- Add escalation
Creates a new escalation policy for a Spike.sh team, defining who is notified, through which channel, and how long to wait between steps.
- Add integration
Create a new integration for a team (source system that sends alerts into Spike).
- Add on-call
Create a new on-call schedule for a team.
- Add service
Create a new service in a team, with name and description.
- Create Incident
Creates a Spike incident through one of your integrations and sends alerts. The integration decides which service and escalation policy the incident is routed to.
- Delete alert rule
Archives (soft-deletes) a Spike alert rule so it no longer applies to incoming incidents.
- Delete escalation
Archives (soft-deletes) a Spike escalation policy by its ID.
- Escalate incident
Escalates one or more Spike incidents to the next step of their escalation policy.
- Get escalation
Get escalation policy details by id.
- Get incident
Fetch a single incident by counter id.
- Get integration
Fetches an integration by its token, including its name, type, service, escalation settings and webhook URL. An error occurs if the integration is not found.
- Get service
Get a Spike service's details, along with its incidents and open-incident count.
- List alert rules
Lists all alert rules (enabled and disabled) configured for a Spike team.
- List escalations
Lists the escalation policies that belong to a Spike team.
- List incidents
Lists the incidents for a Spike.sh team.
- List on-calls
Lists the on-call schedules for a team.
- List services
Lists the services in a Spike team.
- List teams
Lists every team in your Spike organisation. Use a team's ID from here wherever other Spike actions ask for a team.
- Resolve incident
Resolve one or more incidents by counter id array.
- Update alert rule
Replace an existing Spike alert rule's name, conditions and actions.
- Update escalation
Replaces an existing escalation policy's name, steps and start delay. The whole policy is replaced, so send every step you want to keep.
- Update on-call
Updates an on-call schedule's name and/or moves it to another team. Rotations and layers are not changed by this action.
- Update service
Updates the name and/or description of an existing Spike.sh service.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Spike.sh, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Spike.sh when something happens in Freshdesk?
Any of Spike.sh's 25 actions, including Create Incident, Update alert rule, Update escalation and Update on-call. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Spike.sh to Freshdesk?
Spike.sh has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Spike.sh's API documentation and adds it.
Do I have to build a connector for Freshdesk or Spike.sh?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.