Integration

Connect Freshdesk to Shade

When something happens in Freshdesk, your agent does the next thing in Shade. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsShade7 triggersShade7 actions

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Build it

What do you want Freshdesk and Shade to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with Freshdesk and Shade

Triggers and actions 10 triggers · 28 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
Asset Updated
Triggers when an asset in the Shade drive and folder you select is added or changed.
Trigger
New Asset
Triggers when a new asset appears in the Shade drive and folder you select.
Trigger
New Collection
Triggers when a new collection is created in the Shade drive you select.
Trigger
New Drive
Triggers when a new drive is created in the Shade workspace you select.
Trigger
New Public Share Link
Triggers when a new public share link is created in the Shade drive you select.
Trigger
New Transcription
Triggers when an asset in the Shade drive and folder you select finishes transcription.
Trigger
Public Share Link Updated
Triggers when a public share link in the Shade drive you select is created or changed.
Action
Copy a File
Copies a file or folder to another location within the same Shade drive.
Action
Create Folder
Creates a folder at the path you supply in a Shade drive.
Action
Find an Asset
Returns the assets in a Shade drive that match the text you search for, optionally narrowed by precision filters.
Action
Get Public Links for a File or Folder
Returns the public share links that exist for a file or folder in a Shade drive.
Action
Search Asset Chunks
Search a Shade drive and get back matching assets together with the specific chunks (subclips, document passages, image regions) that matched, with a relevance floor you control per media type.
Action
Search for an Asset by Description
Searches a Shade drive with a plain-language description and returns the assets that match, using Shade's AI index.
Action
Share File or Folder
Shares a file or folder in a Shade drive with the people you list, at the role you choose. Each person is emailed an invitation.

Each app on its own

The other way round: Shade to Freshdesk