Integration

Connect Freshdesk to Sent

When something happens in Freshdesk, your agent does the next thing in Sent. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsSent12 actions

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What do you want Freshdesk and Sent to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with Freshdesk and Sent

Triggers and actions 3 triggers · 33 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Create Contact
Creates a contact in your Sent account.
Action
Delete Contact
Deletes a contact from your Sent account.
Action
Find Templates
Searches the message templates in your Sent account and returns the ones that match.
Action
Get Contact
Returns a single contact and its details.
Action
Get Contact Message Summary
Returns a summary of the messages exchanged with a contact.
Action
Get Message
Returns a single message and its current delivery status.
Action
Get Message Activities
Returns the activity history for a message, including each delivery status change.
Action
Get Template
Returns a single message template and its parameters.
Action
Lookup Phone Number
Returns carrier, line type, and reachability details for a phone number.
Action
Send Message
Sends a message to one or more phone numbers from a Sent template, over SMS, WhatsApp, or RCS.
Action
Update Contact
Updates the details of an existing contact.
Action
Update Template
Updates an existing message template.

Each app on its own

The other way round: Sent to Freshdesk