Integration
Connect Freshdesk and Salla
When something happens in Freshdesk or Salla, your agent does the next thing in the other. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Salla to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Salla can do together
From Freshdesk to Salla
When New Company in Freshdesk
then Add customer in Salla
From Salla to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Salla
Triggers and actions 7 triggers · 41 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Customer Registered
Fires instantly when a new customer registers in (or is added to) the Salla store.
- Order Placed
Triggers when a new order is placed.
- Product Created
Fires when a new product is created in the Salla store (product.created webhook).
- Product Updated
Fires when a product in the Salla store is updated.
- Add customer
Creates a new customer in the Salla store.
- Add order
Creates an order in the Salla store (one-time or subscription).
- Add order history
Appends a note to an order's history in Salla.
- Add product tag
Creates a product tag in the Salla store.
- Create Product
Creates a product in the Salla store.
- Delete customer
Deletes a customer from the Salla store's customer list.
- Delete Product
Deletes a product from the Salla store by its id.
- Find a Category
Search the store's categories by name keyword and/or category IDs.
- Find a Customer
Finds customers in the store whose mobile number, email or name matches a keyword.
- Find a Product
Returns the products whose name or SKU matches the keyword, optionally narrowed by status and category.
- Get customer
Returns a single Salla customer's details by id.
- Get order
Returns the full details of a single Salla order by its order id.
- Get product
Get product details by id.
- List customers
Lists the customers in the Salla store, optionally narrowed by a keyword or a creation-date range.
- List products
Lists the products in the Salla store, optionally narrowed by keyword, status or category. Returns the first page of results.
- Update customer
Updates an existing customer in a Salla store. Only the fields you fill in are changed; blank fields keep their current values.
- Update Order Status
Changes the status of a Salla order, either to one of Salla's built-in statuses or to a custom order sub-status.
- Update Product
Updates an existing product in the Salla store. Only the fields you fill in are changed.
- Update Product Quantity
Sets, adds to or subtracts from the stock quantity of one product or variant, identified by product id, variant id or SKU.
- Upload Product Image
Attaches one image to a Salla product, either from a public image link or by uploading an image file. A product can hold up to 10 images.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshdesk
Freshdesk to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshdesk to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshdesk to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshdesk to MailchimpMailchimp marketing automation and email platform.
Freshdesk to StripeStripe is a payment processing platform for online businesses.
Freshdesk to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Salla
Google Sheets to SallaGoogle Sheets
Gmail to SallaGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to SallaGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to SallaGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Questions
Freshdesk and Salla, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Salla when something happens in Freshdesk?
Any of Salla's 20 actions, including Create Product, Update customer, Update Order Status and Update Product. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Salla to Freshdesk?
Yes. When something happens in Salla, your agent can act in Freshdesk too. This page covers both directions: Salla's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Salla?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.