Integration
Connect Freshdesk and Runn
When New Company fires in Freshdesk, your agent runs Create Client in Runn, or New Client in Runn to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Runn to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Runn can do together
From Freshdesk to Runn
When New Company in Freshdesk
then Create Client in Runn
From Runn to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Runn
Triggers and actions 13 triggers · 34 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Client
Triggers when a new client is created in Runn.
- New Contract
Triggers when a new contract is added to a person in Runn.
- New Holiday Group
Triggers when a new holiday group is added to your Runn account.
- New Person
Triggers when a new person is added in Runn.
- New Project
Triggers when a new project is created in Runn.
- New Rate Card
Triggers when a new rate card is created in Runn.
- New Role
Triggers when a new role is created in Runn.
- New Skill
Triggers when a new skill is created in Runn.
- New Team
Triggers when a new team is created in Runn.
- New User
Triggers when a new user is added to your Runn account.
- Assign a Manager
Adds a Runn user as a manager of a person or placeholder, keeping any managers they already have. Returns the updated person.
- Create Assignment
Creates an assignment that schedules a person or placeholder on a project in a role for a date range, with the same number of minutes on each working day.
- Create Client
Creates a new client in Runn with a name and, optionally, a website and links to external systems.
- Create Contract
Adds a new contract to a person in Runn, setting their role, dates, employment type, cost and working hours.
- Create Person
Creates a person in Runn, along with their first contract (role, employment type, cost and working hours).
- Create Project
Creates a project in Runn for a client, optionally setting its budget, pricing model, rate card, team and managers, or duplicating it from an existing template project.
- Create Role
Creates a role in Runn, with optional default hourly cost, standard charge-out rate and external references.
- Create Skill
Creates a new skill in Runn that can be assigned to people and placeholders.
- Create Timesheet (Actual)
Records the time a person actually spent on a project for one day, creating the actual or overwriting an existing one for the same date, person, project, role and workstream.
- Find Client
Returns Runn clients whose name contains the text you enter (case-insensitive), with each client's id, website, archived status and external references.
- Find Person
Finds people in Runn by email, first name, last name or external id, returning every match and the first matching person.
- Find Project
Returns the projects whose name contains the text you give (ignoring case), optionally narrowed by external ID or last-modified date.
- Find Role
Finds roles in Runn whose name contains the text you give, ignoring case. Returns the matching roles, how many matched, and the first match.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Runn, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Runn when something happens in Freshdesk?
Any of Runn's 13 actions, including Create Assignment, Create Client, Create Contract and Create Person. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Runn to Freshdesk?
Yes. When something happens in Runn, your agent can act in Freshdesk too. This page covers both directions: Runn's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Runn?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Runn without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.