Integration

Connect Freshdesk to PostHog

When something happens in Freshdesk, your agent does the next thing in PostHog. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsPostHog1 triggerPostHog10 actions

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What do you want Freshdesk and PostHog to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and PostHog

Triggers and actions 4 triggers · 31 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
Action Performed
Triggers when an action is performed by a user.
Action
Add annotation
Create a new annotation on the project timeline (content, date_marker, scope). POST /api/projects/:project_id/annotations/
Action
Capture Event
Captures an event.
Action
Evaluate feature flags
Evaluate all feature flag values for a given distinct_id/person, returning flag states for use in automation branching. Public POST /flags endpoint (project token auth).
Action
Get person
Retrieve a single person by ID. GET /api/projects/:project_id/persons/:id/
Action
List annotations
List annotations in the project. GET /api/projects/:project_id/annotations/
Action
List cohorts
List cohorts defined in the project. GET /api/projects/:project_id/cohorts/
Action
List feature flags
List feature flags defined in the project. GET /api/projects/:project_id/feature_flags/
Action
List insights
List saved insights (charts/graphs) in the project. GET /api/projects/:project_id/insights/
Action
List persons
List/search persons in the project, optionally filtered by distinct_id or properties. GET /api/projects/:project_id/persons/
Action
Update person
Update a person's properties by ID. PATCH /api/projects/:project_id/persons/:id/

Each app on its own

The other way round: PostHog to Freshdesk