Integration
Connect Freshdesk and Pendo
When New Company fires in Freshdesk, your agent runs Send Track Event in Pendo, or Account in Report in Pendo to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Pendo to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Pendo can do together
From Freshdesk to Pendo
When New Company in Freshdesk
then Send Track Event in Pendo
From Pendo to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Pendo
Triggers and actions 5 triggers · 35 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Account in Report
Triggers when a new account appears in the results of a chosen Pendo account report.
- Visitor in Report
Triggers when a new visitor appears in the results of a selected Pendo visitor report.
- Add Visitor to Segment
Adds a single visitor to a Pendo segment. Only segments created through the Pendo API can be changed this way.
- Change Guide State
Changes a Pendo guide's state to public, staged, disabled or draft.
- Create Feedback
Creates a new feedback request in Pendo Listen for an account, with title, importance and the apps it applies to.
- Get Account
Returns a Pendo account by its account ID, including its agent, custom and automatic metadata.
- Get Survey Responses
Returns the individual responses to a Pendo Sentiment survey over a date range, plus the survey's summary score and sentiment counts.
- Get Visitor
Returns a Pendo visitor by its visitor ID, including linked account IDs and all agent, automatic and custom metadata.
- List Features
Returns the features tagged in your Pendo subscription, optionally limited to specific feature IDs or one application.
- List Guides
Returns the guides in your Pendo subscription, optionally limited to specific guides or one application.
- List Pages
Returns the pages tagged in your Pendo subscription, optionally limited to specific page IDs or one application.
- List Reports
Returns every public report in your Pendo subscription, including each report's id, name, type and definition.
- List Segments
Returns all shared (Everyone) segments in your Pendo subscription, optionally only those created through the API.
- List Track Types
Returns the track event types defined in your Pendo subscription, or a single track type by its ID.
- Remove Visitor from Segment
Removes a single visitor from a Pendo segment. Works only on segments that were created through the API.
- Send Track Event
Records a track event (a named action a visitor performed, with optional properties) in Pendo.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshdesk
Freshdesk to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshdesk to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshdesk to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshdesk to MailchimpMailchimp marketing automation and email platform.
Freshdesk to StripeStripe is a payment processing platform for online businesses.
Freshdesk to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into Pendo
Google Sheets to PendoGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to PendoGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to PendoGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to PendoGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Questions
Freshdesk and Pendo, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Pendo when something happens in Freshdesk?
Any of Pendo's 14 actions, including Create Feedback, Send Track Event, Add Visitor to Segment and Change Guide State. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Pendo to Freshdesk?
Yes. When something happens in Pendo, your agent can act in Freshdesk too. This page covers both directions: Pendo's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Pendo?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Pendo without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.