Integration

Connect Freshdesk to Paradym

When something happens in Freshdesk, your agent does the next thing in Paradym. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsParadym11 actions

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What do you want Freshdesk and Paradym to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and Paradym

Triggers and actions 3 triggers · 32 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Create Issuance Offer
Creates a OpenID4VC issuance offer for the selected credentials.
Action
Create Verification Request
Creates a OpenID4VC verification request for the selected presentation template.
Action
Get Issuance Session
Retrieve a single OpenID4VC issuance session by ID, including its status. Endpoint: GET /v1/wallets/{walletId}/openid4vc/issuance/{openId4VcIssuanceId}.
Action
Get Verification Result
Retrieves presented data attributes from OpenID4VC verification session by its id.
Action
List DIDs
List the decentralized identifiers (DIDs) belonging to a wallet. Endpoint: GET /v1/wallets/{walletId}/dids.
Action
List Issuance Sessions
List OpenID4VC issuance sessions for a wallet. Endpoint: GET /v1/wallets/{walletId}/openid4vc/issuance.
Action
List Issued Credentials
List credentials that have been issued from a wallet. Endpoint: GET /v1/wallets/{walletId}/issuance.
Action
List Verification Sessions
List OpenID4VC verification sessions for a wallet. Endpoint: GET /v1/wallets/{walletId}/openid4vc/verification.
Action
List Wallets
List all wallets in the Paradym account. Endpoint: GET /v1/wallets.
Action
Revoke credentials
Batch revoke previously issued credentials. Endpoint: POST /v1/wallets/{walletId}/revocation/batch.
Action
Update Wallet
Update an existing wallet's settings. Endpoint: PATCH /v1/wallets/{walletId}.

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The other way round: Paradym to Freshdesk