Integration
Connect Freshdesk and Nifty
When something happens in Freshdesk or Nifty, your agent does the next thing in the other. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Nifty to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Nifty can do together
From Freshdesk to Nifty
When New Company in Freshdesk
then Create Document in Nifty
From Nifty to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Nifty
Triggers and actions 5 triggers · 36 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Portfolio
Triggers when a new portfolio is created.
- New Tag
Triggers when a new tag is created.
- Create Document
Creates a Nifty document in a project, optionally seeding its body from Markdown.
- Create Milestone
Creates a milestone (a date-spanning list shown on the project roadmap) in a Nifty project.
- Create Portfolio
Creates a portfolio (a team-level grouping of projects) in Nifty.
- Create Project
Creates a new project.
- Create Status
Creates a status column (Kanban column / list stage) in a Nifty project.
- Create Subtask
Creates a new subtask.
- Create Tag
Creates a tag (called a label in the Nifty API) that can be applied across the workspace to tasks, documents, files and more.
- Create Task
Creates a new task.
- Get Document
Retrieve a single Nifty document's details (name, project, access type, author, timestamps). The document body is not included.
- Get Message
Retrieve a single Nifty message (chat message or comment) by its ID.
- Get Milestone
Retrieve a single milestone by its id, including its custom-field values.
- Get Project
Retrieve a single Nifty project by its id, including its custom-field values and any related records you ask to expand.
- Get Status
Retrieve a single Nifty status column by its id.
- Get Tag
Retrieves a single tag (Nifty label) by id.
- Send Message
Posts a message in Nifty: into a chat, as a comment on a task, document, file or annotation, as a reply to another message, or as a direct message to a team member.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Nifty, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Nifty when something happens in Freshdesk?
Any of Nifty's 15 actions, including Create Document, Create Milestone, Create Portfolio and Create Project. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Nifty to Freshdesk?
Yes. When something happens in Nifty, your agent can act in Freshdesk too. This page covers both directions: Nifty's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Nifty?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.