Integration

Connect Freshdesk to NEXT

When something happens in Freshdesk, your agent does the next thing in NEXT. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsNEXT15 actions

Browse all apps

Build it

What do you want Freshdesk and NEXT to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

Connect Claude Code

Everything your agent can do with Freshdesk and NEXT

Triggers and actions 3 triggers · 36 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Add Record
Create a record (feedback/insight item) in NEXT. POST /records
Action
Add Tag
Create a tag. POST /tags
Action
Create Account
Creates an account in NEXT
Action
Create Highlight
Creates a highlight in NEXT
Action
Create Recording
Creates a recording in NEXT
Action
Delete Record
Delete a record. DELETE /records/{id}
Action
Delete Tag
Delete a tag. DELETE /tags/{id}
Action
Find Account
Find an account in NEXT
Action
Find Records by Relevance
Search records by relevance/query. GET /search-records
Action
Get Project
Retrieve a project. GET /projects/{id}
Action
Get Record
Retrieve a record by ID. GET /records/{id}
Action
Get Tag
Retrieve a tag by ID. GET /tags/{id}
Action
List Tags
List all tags. GET /tags
Action
Update Record
Update an existing record. PUT /records/{id}
Action
Update Tag
Update a tag. PUT /tags/{id}

Each app on its own

The other way round: NEXT to Freshdesk