Integration
Connect Freshdesk and NeonCRM
When New Company fires in Freshdesk, your agent runs Add event in NeonCRM, or New event in NeonCRM to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and NeonCRM to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and NeonCRM can do together
From Freshdesk to NeonCRM
When New Company in Freshdesk
then Add event in NeonCRM
From NeonCRM to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and NeonCRM
Triggers and actions 5 triggers · 42 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New event
Triggers when a new event is created in NeonCRM.
- New event registration
Triggers when someone registers for the chosen NeonCRM event.
- Add campaign
Creates a fundraising campaign in Neon CRM and returns its id.
- Add event
Creates a new event in Neon CRM with its name, dates, location and registration settings, and returns the new event's id.
- Add event registration
Creates a registration for a NeonCRM event on behalf of an account, optionally with tickets, attendees and payments.
- Add membership
Creates a membership for a Neon CRM account at the chosen membership level and term.
- Add pledge
Creates a pledge for a NeonCRM account, with its amount, fund, campaign and other gift details.
- Create Account
Creates an individual account in Neon CRM with its primary contact details and address, and returns the new account's id.
- Create Activity
Creates an activity (task, call, meeting) in Neon CRM, optionally linked to an account, event, grant or prospect.
- Create Donation
Creates a donation for a Neon CRM account, with optional fund, campaign, tribute, payment and custom field details.
- Get account
Returns one Neon CRM account (individual or company) by its id, including contact details, addresses and custom fields.
- Get donation
Returns a single donation by its ID, including amount, date, donor account, fund, campaign, payments and donation custom fields.
- Get event
Returns a single event by its ID, including dates, location, category and financial settings.
- Get event registration
Returns one event registration, including its tickets, attendees, payments and registrant custom fields.
- Get membership
Returns a single Neon CRM membership, including its level, term, dates, fee, status, payments and membership custom fields.
- Link Individual Account to Company Account
Links an individual account to a company account as a contact, optionally setting title, department, employment dates and primary-contact status.
- List campaigns
Returns every fundraising campaign in your Neon CRM account with its id, code, name and status.
- Update activity
Updates an existing activity in NeonCRM. Only the fields you fill in are changed.
- Update Company Account
Updates an existing company account in Neon CRM, changing only the details you fill in.
- Update donation
Updates an existing donation in NeonCRM, changing only the details you supply.
- Update event
Updates an existing NeonCRM event, changing only the details you fill in.
- Update Individual Account
Updates an individual account in Neon CRM, changing only the details you fill in.
- Update membership
Updates an existing membership in Neon CRM, changing only the fields you fill in.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and NeonCRM, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in NeonCRM when something happens in Freshdesk?
Any of NeonCRM's 21 actions, including Create Account, Create Activity, Create Donation and Update activity. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from NeonCRM to Freshdesk?
Yes. When something happens in NeonCRM, your agent can act in Freshdesk too. This page covers both directions: NeonCRM's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or NeonCRM?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and NeonCRM without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.