Integration
Connect Freshdesk to Mobile Message
When New Company fires in Freshdesk, your agent runs Add Contact to List in Mobile Message. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Mobile Message to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk can start in Mobile Message
When New Company in Freshdesk
then Add Contact to List in Mobile Message
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Mobile Message
Triggers and actions 3 triggers · 37 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Add Contact to List
Adds an existing contact to a contact list, identifying the contact by its ID or mobile number. Reports whether the contact was newly added or already a member.
- Add Unsubscribe
Adds a phone number to your opt-out list, cancelling and refunding any messages scheduled to it and removing the matching contact from every list.
- Cancel Scheduled Message
Cancels a scheduled SMS, a whole scheduled send, or every scheduled message with a given custom reference, and refunds the credits. Returns how many messages were cancelled and the credits refunded.
- Create Contact
Adds a new contact to your Mobile Message account and returns the new contact's ID and normalised phone number.
- Create Contact List
Creates a contact list with the given name, or returns the existing list if that name is already in use.
- Delete Contact
Deletes a contact from your Mobile Message account and removes it from every contact list. Returns whether a contact was removed.
- Delete Contact List
Deletes a contact list, and optionally permanently deletes the contacts that belong to it. Contacts are kept by default.
- Find Contact
Returns the contacts that match the phone number, name, company or custom field values you specify. A contact must match every value you fill in.
- Find Message
Returns outbound SMS messages matching a message ID or your custom reference, or sent history filtered by delivery status and date range.
- Remove Contact From List
Removes a contact from a contact list. The contact record itself is kept.
- Remove Unsubscribe
Removes a phone number from your unsubscribe list so it can receive messages again.
- Rename Contact List
Renames an existing contact list and returns the list's ID and new name.
- Send SMS
Sends one SMS message to a single recipient, immediately or at a scheduled time, and returns the new message's ID, cost and delivery acceptance details.
- Send SMS to List
Sends one SMS to every contact in a saved contact list, with per-contact personalisation and optional scheduling, and returns the send's totals and status.
- Simulate Inbound Reply
Simulates a reply arriving on a Mobile Message test account, recording it and calling the inbound webhook. Test accounts only.
- Update Contact
Updates an existing contact's phone number, name, company or custom field values. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
Freshdesk and Mobile Message, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mobile Message when something happens in Freshdesk?
Any of Mobile Message's 16 actions, including Create Contact, Create Contact List, Send SMS and Send SMS to List. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mobile Message to Freshdesk?
Mobile Message has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Mobile Message's API documentation and adds it.
Do I have to build a connector for Freshdesk or Mobile Message?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Mobile Message without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.