Integration
Connect Freshdesk to MedlinePlus Genetics
When something happens in Freshdesk, your agent does the next thing in MedlinePlus Genetics. Describe it in plain language and the automation is built, tested on every branch and kept running.
Build it
What do you want Freshdesk and MedlinePlus Genetics to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
Ask the assistant
You'll sign in before anything runs. What you typed comes with you.
Or work from Claude Code
Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.
Connect Claude CodeEverything your agent can do with Freshdesk and MedlinePlus Genetics
Triggers and actions 3 triggers ยท 24 actions
Trigger
New CompanyTriggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
Action
Find genetics contentSearch MedlinePlus Genetics (db=ghr) by keyword term. GET https://wsearch.nlm.nih.gov/ws/query?db=ghr&term={term}&retmax={n}. Returns ranked XML list of matching genetic condition/gene/chromosome pages with titles, URLs, and snippets. Supports retmax (default 10) for result count.
- Get genetic condition details
Fetch full detail for one MedlinePlus Genetics page (genetic condition, gene, chromosome, or mtDNA) by its page slug. GET https://medlineplus.gov/download/genetics/condition/{slug}.json (or gene/chromosome/mtdna path per the page's category). Returns summary, synonyms, inheritance pattern, related conditions, and db-key cross-references.
- List genetics topics
Retrieve the full index of MedlinePlus Genetics topics. GET https://medlineplus.gov/download/TopicIndex.xml. Returns titles, URLs, and synonyms for every Help Me Understand Genetics page plus every genetic condition/gene/chromosome/mtDNA page on the site.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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