Integration
Connect Freshdesk and Mattermost
When New Company fires in Freshdesk, your agent runs Post Message in Mattermost, or New Channel in Mattermost to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Mattermost to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Mattermost can do together
From Freshdesk to Mattermost
When New Company in Freshdesk
then Post Message in Mattermost
From Mattermost to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Mattermost
Triggers and actions 5 triggers · 47 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Channel
Triggers when a new public channel is created in a Mattermost team.
- New user
Triggers when a new user joins the selected Mattermost team.
- Add direct channel
Creates (or returns the existing) direct message channel between two users.
- Add Reaction
Adds an emoji reaction to a Mattermost post.
- Add user
Creates a new user account on the Mattermost server and returns the created user.
- Add User to Channel
Adds a user to a Mattermost channel.
- Add user to team
Adds a user to a team, making them a team member.
- Create Channel
Creates a public or private channel in a Mattermost team.
- Delete channel
Deletes (archives) a Mattermost channel, or permanently deletes it when requested.
- Delete Post
Deletes a Mattermost post.
- Delete reaction
Removes a user's emoji reaction from a post.
- Find channels by name
Searches a team's public channels (and channels you belong to) whose name or display name matches a search term, and returns the matching channels.
- Find posts by terms
Searches the posts in a team for the given search terms and returns the matching posts.
- Find User by Email
Finds a Mattermost user by email address.
- Find user by username
Finds a Mattermost user by their username and returns the user's profile.
- Get channel
Returns a Mattermost channel's details (name, display name, team, type, purpose and header) by its channel ID.
- Get Post
Returns a single Mattermost post by its ID.
- Get team
Returns a Mattermost team by its ID.
- Get user
Returns a Mattermost user's profile by their user ID.
- List channels
Returns the public channels on a Mattermost team.
- List posts
Returns the most recent posts in a Mattermost channel, newest first, optionally limited to posts changed since a time or before/after a given post.
- List Teams
Returns the Mattermost teams you belong to.
- List users
Returns users on the Mattermost server, optionally limited to a team, channel or group, or filtered by role and active status.
- Pin post
Pins a post to the channel it was posted in.
- Post Message
Posts a new message to a Mattermost channel, optionally as a reply in a thread.
- Remove user from channel
Removes a user from a channel.
- Update channel
Updates a channel's name, display name, purpose, header or other settings. Only the fields you fill in are changed.
- Update Post
Changes the text of an existing Mattermost post.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Mattermost, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Mattermost when something happens in Freshdesk?
Any of Mattermost's 26 actions, including Create Channel, Post Message, Update channel and Update Post. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Mattermost to Freshdesk?
Yes. When something happens in Mattermost, your agent can act in Freshdesk too. This page covers both directions: Mattermost's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Mattermost?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Mattermost without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.