Integration
Connect Freshdesk and MailUp
When something happens in Freshdesk or MailUp, your agent does the next thing in the other. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and MailUp to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and MailUp can do together
From Freshdesk to MailUp
When New Company in Freshdesk
then Add list in MailUp
From MailUp to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and MailUp
Triggers and actions 7 triggers · 46 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Email Message in List
A new email message was created in the list. MailUp is a multi-list environment and messages are list-specific.
- New Group
New group added to the specified list. MailUp is a multi-list environment and groups are list-specific.
- New Recipient Subscribed
There is a new subscriber in the specified list. MailUp is a multi-list environment.
- New Recipient Unsubscribed
A recipient unsubscribed from the specified list. MailUp is a multi-list environment.
- Add list
Create a new list. POST Console/List
- Add Recipient to Group
Add recipient to the specified group on the list.
- Add Recipient to List
Adds a new recipient to the specified list as a subscriber.
- Create New Email Message
Create a new email message on the specified list.
- Create New Group
Add a new group to the specified list. MailUp is a multi-list environment.
- Delete email message
Delete an email message. DELETE Console/List/{id_List}/Email/{id_Message}
- Delete group
Delete a group in a list. DELETE Console/List/{id_List}/Group/{id_Group}
- Delete list
Delete a list. DELETE Console/List/{id_List}
- Get email message
Retrieve email message details. GET Console/List/{id_List}/Email/{id_Message}
- Get list
Retrieve list details by id. GET Console/List/{id_List}
- List email messages
Retrieve email messages of a list. GET Console/List/{id_List}/Emails
- List Email Message Sendings
lists the sendings (send tasks, with recipients count and status) created for an email message.
- List Group Recipients
Lists the recipients in a MailUp group (GET Console/Group/{id_group}/Recipients), with id, email, name and personal data fields.
- List groups
Retrieve groups of a list. GET Console/List/{id_List}/Groups
- List lists
Retrieve the console's lists. GET Console/List on services.mailup.com/API/v1.1/Rest/ConsoleService.svc
- List subscribed recipients
Retrieve subscribed recipients of a list. GET Console/List/{id_List}/Recipients/Subscribed
- Remove recipient from group
Unsubscribe a recipient from a group. DELETE Console/Group/{id_Group}/Unsubscribe/{id_Recipient}
- Remove Recipient From List
This method unsubscribe the given recipient from the specified list.
- Send Message to Email Address
Sends the specified message (previously created in MailUp in the specified List) to the email address specified.
- Send Message to Group
Send a message to a predefined group in the specified list.
- Send message to list
Send an email message to all recipients of a list. POST Console/List/{id_List}/Email/{id_Message}/Send
- Unsubscribe recipient from list
Unsubscribe a recipient from a list. DELETE Console/List/{id_List}/Unsubscribe/{id_Recipient}
- Update email message
Modify an email message. PUT Console/List/{id_List}/Email/{id_Message}
- Update group
Modify a group in a list. PUT Console/List/{id_List}/Group/{id_Group}
- Update list
Modify details of a list. PUT Console/List/{id_List}
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and MailUp, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in MailUp when something happens in Freshdesk?
Any of MailUp's 25 actions, including Create New Email Message, Create New Group, Send Message to Email Address and Send Message to Group. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from MailUp to Freshdesk?
Yes. When something happens in MailUp, your agent can act in Freshdesk too. This page covers both directions: MailUp's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or MailUp?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.