Integration

Connect Freshdesk to Instagram

When something happens in Freshdesk, your agent does the next thing in Instagram. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsInstagram3 triggersInstagram13 actions

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Build it

What do you want Freshdesk and Instagram to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

Connect Claude Code

Everything your agent can do with Freshdesk and Instagram

Triggers and actions 6 triggers · 34 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
New Comment
Triggered when someone comments on one of your Instagram posts
Trigger
New Media Posted
Triggered when a new post is published on your Instagram account
Trigger
New Message
Triggered when a new direct message arrives in your Instagram inbox
Action
Create Carousel Container
Create a draft carousel post with multiple images/videos before publishing.
Action
Create Media Container
Create a draft media container for photos/videos/reels before publishing.
Action
Create Post
Publish a draft media container to instagram (final publishing step).
Action
Get Conversation
Get details about a specific instagram dm conversation (participants, etc).
Action
Get Post Comments
Get comments on an instagram post.
Action
Get Post Insights
Get instagram post insights/analytics (impressions, reach, engagement, etc.).
Action
Get Post Status
Check the processing status of a draft post container.
Action
Get User Info
Get instagram user info including profile details and statistics.
Action
Get User Insights
Get instagram account-level insights/analytics (profile views, reach, impressions, etc.).
Action
Get User Media
Get instagram user's media (posts, photos, videos).
Action
List All Conversations
List all instagram dm conversations for the authenticated user.
Action
List All Messages
List all messages from a specific instagram dm conversation.
Action
Reply To Comment
Reply to a comment on instagram media.

Each app on its own

The other way round: Instagram to Freshdesk