Integration
Connect Freshdesk and Inistate
When New Company fires in Freshdesk, your agent runs Create Entry in Inistate, or Changed Information in Inistate to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Inistate to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Inistate can do together
From Freshdesk to Inistate
When New Company in Freshdesk
then Create Entry in Inistate
From Inistate to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Inistate
Triggers and actions 9 triggers · 30 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Activity Performed
Triggers when an activity is performed on an entry in the chosen module, detected as a change to the entry's last-updated time.
- Changed Information
Triggers when an entry's information in an Inistate module is changed.
- Changed State
Triggers when an entry in the selected Inistate module moves to a different workflow state.
- Information Due
Triggers when an entry in the chosen module reaches its due date.
- New Entry
Triggers when a new entry is created in the selected Inistate module.
- Updated Entry
Triggers when an entry in the selected module is created or changed.
- Create Entry
Creates a new entry in an Inistate module with the field values you supply.
- Delete Entry
Deletes an entry from an Inistate module.
- Duplicate Entry
Creates a copy of an existing entry in an Inistate module.
- Edit Entry
Edits an existing entry in an Inistate module, updating the field values you supply.
- Get Activity Form
Returns the fields an Inistate activity asks for (such as the create form, or the Reject form on an entry), with each field's id, name, type and options.
- List Entries
Returns entries from an Inistate module, optionally narrowed to one of the module's listings.
- List Modules
Returns the modules (record types such as Leave Request or Expense Claim) set up in an Inistate workspace.
- List Workspaces
Returns the Inistate workspaces the connected user belongs to, with each workspace's id and name.
- Perform Activity
Runs an activity (such as Submit, Approve or Reject) on an existing Inistate entry, moving it through its workflow.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Inistate, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Inistate when something happens in Freshdesk?
Any of Inistate's 9 actions, including Create Entry, Duplicate Entry, Edit Entry and Get Activity Form. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Inistate to Freshdesk?
Yes. When something happens in Inistate, your agent can act in Freshdesk too. This page covers both directions: Inistate's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Inistate?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Inistate without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.