Integration
Connect Freshdesk and Hume AI
When something happens in Freshdesk or Hume AI, your agent does the next thing in the other. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Hume AI to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Hume AI can do together
From Freshdesk to Hume AI
When New Company in Freshdesk
then Add config in Hume AI
From Hume AI to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Hume AI
Triggers and actions 7 triggers · 34 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Chat ended (instant)
Fires when an EVI chat session ends (chat_ended webhook event).
- Chat started (instant)
Fires when a new EVI chat session begins (chat_started webhook event).
- New Voice
Triggers when a new voice is created.
- Tool call (instant)
Fires when EVI calls a registered tool during a conversation (tool_call webhook event).
- Add config
Create a new EVI configuration (voice assistant setup).
- Add prompt
Create a new system prompt for use in an EVI configuration.
- Add tool
Create a new tool definition that EVI can call during a conversation.
- Add voice
Save a new custom voice to the account from a TTS generation ID, for reuse in later speech requests.
- Convert voice
Convert the speech in an uploaded audio file into a different saved voice.
- Delete config
Delete an EVI configuration from the account.
- Delete voice
Delete a saved custom voice from the account.
- Generate Text to Speech
Convert text to speech using Hume AI's expressive text-to-speech technology.
- List configs
List the EVI configurations saved to the account.
- List prompts
List the prompts saved to the account.
- List tools
List the tool definitions saved to the account.
- List voices
List the custom voices saved to the account.
- Update config
Update an EVI configuration's name or description.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Hume AI, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Hume AI when something happens in Freshdesk?
Any of Hume AI's 13 actions, including Update config, Add config, Add prompt and Add tool. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Hume AI to Freshdesk?
Yes. When something happens in Hume AI, your agent can act in Freshdesk too. This page covers both directions: Hume AI's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Hume AI?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.