Connect Freshdesk and HigherGov

Both apps 35Freshdesk 24HigherGov 11

• Trigger
  New Company

  Triggers when a new company is created.

• Trigger
  New Contact

  Triggers when a new contact is created.

• Trigger
  New Ticket

  Triggers when a new ticket is created.

• Action
  Add Note to Ticket

  Adds a private or public note to a ticket.

• Action
  Create Company

  Creates a new company.

• Action
  Create Contact

  Creates a new contact.

• Action
  Create Ticket

  Creates a new ticket in Freshdesk.

• Action
  Delete Contact

  Deletes a contact by ID.

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Get Agent

  Retrieves an agent by ID.

• Action
  Get Company

  Retrieves a company by ID.

• Action
  Get Contact

  Retrieves a contact by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists all agents.

• Action
  List Companies

  Lists companies.

• Action
  List Contacts

  Lists contacts.

• Action
  List Ticket Conversations

  Lists all conversations (replies and notes) on a ticket.

• Action
  List Tickets

  Lists tickets, most recently updated first.

• Action
  Reply to Ticket

  Adds a public reply to a ticket conversation.

• Action
  Search Contacts

  Searches contacts using a Freshdesk query string.

• Action
  Search Tickets

  Searches tickets using a Freshdesk query string.

• Action
  Update Company

  Updates a company by ID.

• Action
  Update Contact

  Updates a contact by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

• Trigger
  Pursuit Added

  Triggered when a new pursuit is added to your HigherGov pipeline.

• Action
  Find Agencies

  Returns U.S. government agencies from HigherGov, with each agency's ID, name, abbreviation, type and place in the agency hierarchy. Supply an agency ID to look up a single one.

• Action
  Find Awardees

  Returns companies that hold U.S. government awards, with each company's name, Unique Entity ID, CAGE code, address, contacts, industry codes and SAM registration dates. Filter by Unique Entity ID, CAGE code, parent company or industry code.

• Action
  Find Contract Vehicles

  Returns U.S. government contract vehicles, each with its name, description, type, status, award date and the awarding and funding agencies.

• Action
  Find Federal Contracts

  Returns U.S. federal contract awards, each with its Award ID, winning company, awarding and funding agencies, dollar values, performance dates, industry codes and place of performance. Filter by company, agency, industry code, contract vehicle or a saved HigherGov search.

• Action
  Find Federal Grants

  Returns U.S. federal grant awards, each with its Award ID, recipient organization, awarding and funding agencies, grant program number, dollar amounts and dates. Filter by recipient, agency, program number or a saved HigherGov search.

• Action
  Find Opportunities

  Returns open U.S. government contract and grant opportunities, each with its title, description, posting agency, source, posted and due dates. Filter by agency, source, posted date or a saved HigherGov search.

• Action
  Find People

  Returns federal, state and local government contacts, each with their name, title, email, phone and agency. Supply an email address to look up one specific person.

• Action
  Find Pursuits

  Returns the pursuits your team is tracking in HigherGov, each with its keys, name, stage and related opportunity details. Filter to a single pursuit by its key or your own reference ID.

• Action
  Find State and Local Contracts

  Returns U.S. state and local government contract awards, each with its buyer, supplier, award amount and start and end dates. Filter by date range or a saved HigherGov search.

• Action
  Get Opportunity Documents

  Returns the documents attached to a government opportunity, each with its file name, type, size, posted date, download link and extracted text.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.