Build solutions, not workarounds.
What do you want Freshdesk and Hamsa to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk can start in Hamsa
When New Company in Freshdesk
then Add knowledge base item in Hamsa
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Hamsa
Triggers and actions 3 triggers ยท 42 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- Add knowledge base item
Create a new knowledge base item for a voice agent.
- Add phone number
Add a phone number for a user.
- Add transcription job
Create a new asynchronous job (e.g. transcription).
- Add TTS voice
Create a new text-to-speech voice.
- Add voice agent
Create a new AI voice agent.
- Assign phone number
Assign a phone number to a voice agent.
- Delete knowledge base item
Delete a knowledge base item by ID.
- Delete phone number
Delete a phone number.
- Delete TTS voice
Delete a text-to-speech voice by ID.
- Get campaign
Get a campaign by ID.
- Get conversation
Get a call conversation record by ID.
- Get job
Get a single job's details by ID.
- Get voice agent
Retrieve a specific voice agent by ID.
- Initiate voice agent call
Initiate an outbound call with a voice agent via Twilio.
- List jobs
List jobs.
- List knowledge base items
Return a list of knowledge base items.
- List phone numbers
Return a list of phone numbers for a user.
- List TTS voices
Retrieve the list of available TTS voices.
- List voice agents
Retrieve a list of the account's voice agents.
- Transcribe audio
Generate a speech-to-text transcription from audio (not streamed).
- Update voice agent
Update an existing voice agent's configuration.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Hamsa, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Hamsa when something happens in Freshdesk?
Any of Hamsa's 21 actions, including Update voice agent, Add knowledge base item, Add phone number and Add transcription job. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Hamsa to Freshdesk?
Hamsa has no triggers in the catalog today, so automations start in Freshdesk. If you need the other direction, ask: your agent reads Hamsa's API documentation and adds it.
Do I have to build a connector for Freshdesk or Hamsa?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.