Integration
Connect Freshdesk and Grafana
When New Company fires in Freshdesk, your agent runs Add Team Member in Grafana, or New Dashboard in Grafana to Add Note to Ticket in Freshdesk. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshdesk and Grafana to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshdesk and Grafana can do together
From Freshdesk to Grafana
When New Company in Freshdesk
then Add Team Member in Grafana
From Grafana to Freshdesk
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshdesk and Grafana
Triggers and actions 4 triggers · 45 actions
- New Company
Triggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
- New Dashboard
Triggers when a new dashboard is created in your Grafana instance.
- Add Team Member
Adds an existing Grafana user to a team.
- Create Alert Rule
Creates a Grafana-managed alert rule (or recording rule) in a folder and rule group, and returns the new rule.
- Create Annotation
Creates an annotation in Grafana, either on a specific dashboard panel or as an organization-wide annotation. Supports point-in-time and region annotations with tags.
- Create Folder
Creates a new folder in Grafana, optionally nested under a parent folder.
- Create or Update Dashboard
Creates a new dashboard or updates an existing one from a complete dashboard model, optionally placing it in a folder and recording a version-history message.
- Create Team
Creates a new team in your Grafana organization with a name and optional email.
- Delete Alert Rule
Deletes a Grafana-managed alert rule or recording rule by its UID.
- Delete Annotation
Deletes an annotation from Grafana by its id.
- Delete Dashboard
Deletes a dashboard from your Grafana instance by its unique identifier.
- Delete Folder
Deletes a Grafana folder along with all dashboards and alerts stored in it.
- Find Annotations
Returns annotations matching the given time range, dashboard, panel, user, alert, type or tags.
- Find Teams
Finds teams in your Grafana organization by name or partial name.
- Get Alert Rule
Returns a single Grafana-managed alert rule or recording rule by its UID, including its queries, labels, annotations and folder.
- Get Annotation
Returns a single annotation by its id, including its text, tags, time range and the dashboard and panel it belongs to.
- Get Dashboard
Returns a Grafana dashboard, including its full dashboard model and metadata such as its folder and URL, given the dashboard's unique identifier.
- Get Data Source
Returns a single Grafana data source, including its type, URL, access mode and settings, looked up by its UID.
- Get Folder
Returns a Grafana folder by its UID, including its title and parent folder.
- Get Team
Returns a Grafana team's details (name, email, organization, created and updated times) by its ID.
- List Data Sources
Returns all data sources configured in your Grafana organization, with their names, types and connection settings.
- List Folders
Returns all folders in your Grafana organization that you have permission to view, with each folder's UID, title and parent folder.
- Remove Team Member
Removes a user from a Grafana team.
- Update Alert Rule
Updates an existing Grafana alert or recording rule, replacing its title, queries, condition, labels and other settings.
- Update Annotation
Updates the text, tags, or time range of an existing annotation. Fields left blank keep their current values.
- Update Folder
Updates an existing folder's title, or moves it under a different parent folder.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshdesk and Grafana, answered
What can start an automation from Freshdesk?
Any of Freshdesk's 3 triggers in the catalog, including New Company, New Contact and New Ticket. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Grafana when something happens in Freshdesk?
Any of Grafana's 24 actions, including Create Alert Rule, Create Annotation, Create Folder and Create or Update Dashboard. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Grafana to Freshdesk?
Yes. When something happens in Grafana, your agent can act in Freshdesk too. This page covers both directions: Grafana's triggers and Freshdesk's actions are listed here as well.
Do I have to build a connector for Freshdesk or Grafana?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshdesk and Grafana without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.